Lexmark MC3224dwe
Troubleshooting. Print quality 4. Horizontal dark lines check
Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check.
Action | Yes | No |
---|---|---|
Step 1 a Make sure that the paper is properly loaded in the tray and manual feeder. b Make sure that the tray and manual feeder are properly installed. Does the problem remain? |
Go to step 2. | The problem is solved. |
Step 2 a From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Make sure that the setting matches the paper loaded. Does the problem remain? |
Go to step 3. | The problem is solved. |
Step 3 a From the control panel, navigate to: Settings > Paper > Media Configuration > Media Types b Make sure that the Texture and Weight settings match the paper loaded. Does the problem remain? |
Go to step 4. | The problem is solved. |
Step 4 Make sure that the paper loaded is supported and free of damage and defect. Note: To check for paper curl, print on both sides of the paper. Does the problem remain? |
Go to step 5. | The problem is solved. |
Step 5 Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Does the problem remain? |
Go to step 6. | The problem is solved. |
Step 6 a From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust Note: The Color Adjust calibrates the printer to adjust the color variations in the printed output. b Do a print test. Does the problem remain? |
Go to step 7. | The problem is solved. |
Step 7 a Firmly shake the cartridge to redistribute the toner. b Make sure that the affected cartridge is properly installed. Note: The cartridge must fit and lock properly with the print cartridge tray. No packing material must be left on the cartridge. Does the problem remain? |
Go to step 8. | The problem is solved. |
Step 8 a Check the cartridge for damage and leaks. b Check the cartridge smart chip contacts for improper connections. • Corrosion and contamination • Loose connection with the HVPS contacts Is the cartridge free of damage, leaks, and contamination? |
Go to step 10. | Go to step 9. |
Step 9 Clean the contaminated contacts or replace the affected cartridge. Does the problem remain? |
Go to step 10. | The problem is solved. |
Step 10 a Pull out the print cartridge tray, and then remove all the print cartridges. b Check the cartridge tray for proper movement. Does the cartridge tray open and close properly? |
Go to step 12. | Go to step 11. |
Step 11 a Remove any obstructions that hinder the cartridge tray. b Reinstall the cartridge tray. Does the problem remain? |
Go to step 12. | The problem is solved. |
Step 12 Check the cartridge tray and its components for damage. • Print cartridge locking mechanisms • Sliding mechanism under the cartridge tray • Latch mechanism Is the cartridge tray free of damage? |
Go to step 14. | Go to step 13. |
Step 13 Replace the cartridge tray. Does the problem remain? |
Go to step 14. | The problem is solved. |
Step 14 a From the control panel, navigate to: Settings > Print > Quality > Toner Darkness b Adjust the values to find the best result. Does the problem remain? |
Go to step 15. | The problem is solved. |
Step 15 a Enter the Diagnostics menu, and then navigate to: Printer setup > EP setup > Charge adjust > Black & Color (DC bias voltage) b Find the setting that produces the best result. Does the problem remain? |
Go to step 16. | The problem is solved. |
Step 16 a Enter the Diagnostics menu, and then navigate to: Printer setup > EP setup > Developer adjust > Black & Color (DC bias voltage) b Find the setting that produces the best result. Does the problem remain? |
Go to step 17. | The problem is solved. |
Step 17 a Enter the Diagnostics menu, and then navigate to: Printer setup > EP setup > Transfer adjust > Black & Color (DC bias voltage) b Find the setting that produces the best result. Does the problem remain? |
Go to step 18. | The problem is solved. |
Step 18 a From the Diagnostics menu, navigate to: Printer setup > EP setup > Transfer adjust > 2nd transfer roller (DC bias voltage) b Find the setting that produces the best result. Does the problem remain? |
Go to step 19. | The problem is solved. |
Step 19 a Use the table on the Print Quality Test Pages to match the distance between vertically repeating defects. b Replace the part or supply item that best matches the distance. Does the problem remain? |
Go to step 20. | The problem is solved. |
Step 20 a Remove the right cover. b Remove the controller board shield. c Reseat the HVPS flat cables on the HVPS and controller board. Does the problem remain? |
Go to step 21. | The problem is solved. |
Step 21 Check the cables for damage. Are the cables free of damage? |
Go to step 23. | Go to step 22. |
Step 22 Replace the affected cable. Does the problem remain? |
Go to step 23. | The problem is solved. |
Step 23 a Make sure that the HVPS is properly installed. b Reseat all the cables on the HVPS. c Properly align the spring contacts. Does the problem remain? |
Go to step 24. | The problem is solved. |
Step 24 Check the HVPS contacts for contamination and damage. Are the HVPS contacts free of contamination and damage? |
Go to step 26. | Go to step 25. |
Step 25 Clean or replace the HVPS. Does the problem remain? |
Go to step 26. | The problem is solved. |
Step 26 a Remove the top cover. b Reseat the flat cables on the printhead. c Reseat the printhead cables on the controller board. Does the problem remain? |
Go to step 27. | The problem is solved. |
Step 27 Check the cables for damage. Are the cables free of damage? |
Go to step 29. | Go to step 28. |
Step 28 Replace the affected cable. Does the problem remain? |
Go to step 29. | The problem is solved. |
Step 29 a Check the printhead and its components for damage. • Flat cable • Connector sockets b Check the printhead mirrors for contamination. Is the printhead free of damage and contamination? |
Go to step 31. | Go to step 30. |
Step 30 Clean or replace the printhead. Does the problem remain? |
Go to step 31. | The problem is solved. |
Step 31 Check the firmware version. Is the firmware updated to the latest version? |
Go to step 33. | Go to step 32. |
Step 32 Update the firmware. Does the problem remain? |
Go to step 33. | The problem is solved. |
Step 33 Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? |
Go to step 34. | The problem is solved. |
Step 34 Check the controller board and its connector pins for damage. Are the controller board and its connectors free of damage? |
Contact the next level of support. | Go to step 35. |
Step 35 Replace the controller board. Does the problem remain? |
Contact the next level of support. | The problem is solved. |