Lexmark CS720dte
Troubleshooting. Print quality 2. Toner easily rubs off check
Actions | Yes | No |
---|---|---|
Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper type and size settings match the paper type and size set on the tray. Do the settings match? |
Go to step 3. | Go to step 2. |
Step 2 Change the paper size and type, or adjust the size settings in the tray. Does the problem remain? |
Go to step 3. | The problem is solved. |
Step 3 Check the paper for texture or rough finish. Is the paper textured or rough? |
Go to step 4. | Go to step 5. |
Step 4 Replace the textured or rough paper with plain paper. Does the problem remain? |
Go to step 5. | The problem is solved. |
Step 5 Remove, and then reinstall the fuser. See “Fuser removal”. Does the problem remain? |
Go to step 6. | The problem is solved. |
Step 6 Replace the fuser. See “Fuser removal”. Does the problem remain? |
Go to step 7. | The problem is solved. |
Step 7 a From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Reports > Event Log. b Check the log history for fuser error codes. Are there fuser error codes on the event log? |
Go to step 8. | Go to step 9. |
Step 8 Perform the service check for the error code found. Does the problem remain? |
Go to step 9. | The problem is solved. |
Step 9 Replace the LVPS. See “LVPS removal”. Does the problem remain? |
Contact the next level of support. | The problem is solved. |