Lexmark 7018-676 MB2650ade
Troubleshooting. Print quality. Blank pages check
Note: Before performing this print quality check, go to the control panel home screen and navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the Initial print quality check.
Actions | Yes | No |
---|---|---|
Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier. Is the printer using a genuine and supported toner cartridge? |
Go to step 3. | Go to step 2. |
Step 2 Install a genuine and supported toner cartridge. Does the problem remain? |
Go to step 3. | The problem is solved. |
Step 3 a Check and remove any packing material left on the imaging unit. b Firmly shake the imaging unit to redistribute the toner, and then reinstall it. Does the problem remain? |
Go to step 4. | The problem is solved. |
Step 4 Check the imaging unit for damage and proper installation, and replace if necessary. Does the problem remain? |
Go to step 5. | The problem is solved. |
Step 5 Is the coupler stuck, and not moving inward, while closing the front door? |
Go to step 6. | Go to step 7. |
Step 6 Are the contacts free from damage, not bent and in proper contact with the imaging unit? |
Go to step 8. | Contact the next level of support. |
Step 8 Check all connections in the power supply. If necessary, replace the power supply. Does the problem remain? |
Go to step 9. | The problem is solved. |
Step 9 Reseat cable JPS1 on the controller board. Does the problem remain? |
Go to step 10. | The problem is solved. |
Step 10 Replace the cable. Does the problem remain? |
Go to step 11. | The problem is solved. |
Step 11 a Check the transfer roller for proper installation. If necessary, remove and then reinstall the transfer roller. b Check the transfer roller for contamination and damage. Is the transfer roller free of contamination and damage? |
Go to step 13. | Go to step 12. |
Step 12 Replace the transfer roller. Does the problem remain? |
Go to step 13. | The problem is solved. |
Step 13 Check the transfer roller left contact spring on the transfer roller left arm for damage. Is the contact spring free of damage? |
Go to step 15. | Go to step 14. |
Step 14 Replace the transfer roller left arm with cable. Does the problem remain? |
Go to step 15. | The problem is solved. |
Step 15 b If the coupler is damaged, then replace the main drive motor. |
Go to step 16. | The problem is solved. |
Step 16 |
Go to step 17. | The problem is solved. |
Step 17 |
Contact the next level of support. | The problem is solved. |