Konica-Minolta bizhub C227i
Troubleshooting. Other Trouble
Firmware error warning
- Warning message: A firmware error occurred.
- While the enhanced security mode is enabled, if MFP is restarted by turning the main power switch OFF and ON or other operations, selftesting is performed internally. If the self-testing detects firmware error, this warning appears.
Action
- Set Enhanced Security Mode to “OFF” in Administrator Settings and touch “OK.”
- Turn OFF and ON the main power switch.
- Check that the warning screen is not displayed.
- Rewrite the firmware.
- Set the Enhanced Security Mode.
Storage lock password error warning
Detection timing
- Warning message: Reset Storage Lock Password.
- There is a mismatch between the password registered in the storage and that registered in the main body.
- Wrong machine type information is input.
Action
Checking the machine type information
NOTE
▪ Perform the following steps, if this malfunction occurs when the CPU board is replaced with a new one.
▪ Prepare a USB flash drive in which firmware data is recorded.
- Call the firmware update selection screen to the display.
NOTICE
• K.2 USB memory - Touch [Machine Type Select].
- Check the setting values of [Machine] and [Type] and enter the correct setting values. For details, see “Machine type information of CPU board (CPUB)”.
Re-registering the correct Storage Lock Password
- Touch Menu.
- Touch [Utility].
- Touch [Storage Management].
- Enter the administrator password and touch [OK].
- Touch [Storage Lock Password].
- Enter the currently set Storage Lock Password twice.
- Touch [END].
- When the screen that indicates the completion of setting of the Storage Lock Password appears, turn OFF and ON the main power switch.
Performing Storage Physical Format
- Call the Service Mode to the screen.
- Touch these keys in this order: [State Confirmation] -> [Memory/Storage Adjustment] -> [Format].
- Touch [Physical Format].
- Touch [Start].
- When Physical Format is completed, turn OFF and ON the main power switch.