Konica-Minolta bizhub 360i
Troubleshooting. IQ. White line 2, white band 2, black line 2, black band 2
- White line
- White band
- Black line
- Black band
Initial troubleshooting procedure
Step | Section | Check item | Result | Action |
---|---|---|---|---|
1 | Paper Setting | The paper to be used for printing does not match the paper type and size of paper setting selected on the machine. | YES | Make the paper setting again on the machine. |
2 | Service Mode -> Stabilizer | Select [Service Mode] -> [Imaging Process Adjustment] - > [Stabilizer] -> [Stabilization Only] and the image trouble is eliminated. |
NO | Go to the next step. |
3 | Service Mode -> Gradation Adjust | Select [Service Mode] -> [Imaging Process Adjustment] - > [Gradation Adjust] and the image trouble is eliminated. |
NO | Go to the next step. |
4 | Image check |
|
YES | Go to engine troubleshooting procedure. |
NO | Go to scanner troubleshooting procedure. |
Engine troubleshooting procedure
Step | Section | Check item | Result | Action |
---|---|---|---|---|
1 | Write section | Sharp white line or black line is blurry. | YES | Clean the PH window. |
2 | Charging section | Foreign matter on charging roller. | YES | Lightly wipe the surface clean of foreign matter using hydro-wipe (65AA-99##). Note: Do not apply a strong force to the surface of the charging roller. As doing so can damage the surface. |
3 | Photoconductor section | There is a positive contact between the electrostatic charger application terminals and the high voltage unit connection terminals. | NO | Clean or correct the terminal. |
4 | Developing section | There is a positive contact between the developing bias application terminals and the high voltage unit connection terminals (B1). | NO | Clean or correct the terminal. |
5 | Photoconductor section | Scratches on photoconductor. | YES |
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6 | Photoconductor section | Toner line or dirt on photoconductor. (improper cleaning) | YES | Replace the drum unit. |
7 | 1st transfer section | There is a positive contact between the transfer belt application terminals and the high voltage unit connection terminals (T1-1). | NO | Clean or correct the terminal. |
8 | 1st transfer section | Scratches or dirt on 1st transfer roller. | YES |
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9 | Developing section | Toner bristles not even on the developing roller, resulting in a line or band. | YES | Replace the developing unit. |
10 | Paper path | There is dirty or foreign matter on paper path. | YES | Check or clean the paper path including the duplex section. |
11 | Transfer belt unit | Lines that can be removed by cleaning are evident on the transfer belt. (improper cleaning) | YES |
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12 | Transfer belt unit | Dirt, scratches, or foreign matter on the transfer belt. | YES |
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13 | Transfer belt unit | There is a positive contact between the transfer belt application terminals and the high voltage unit connection terminals (T1-1). | NO | Clean or correct the terminal. |
14 | 2nd transfer section | Dirt or foreign matter on the 2nd transfer roller. | YES |
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15 | 2nd transfer section | There is a positive contact between the application terminals of the 2nd transfer and the connection terminals (T2, E1) and ground terminal of the high voltage unit. | NO | Clean or correct the terminal. |
16 | Fusing unit | Dirt or foreign matter on paper path or separation claw of the fusing unit. | YES | Clean. (Disassembling the fusing unit is prohibited.) |
17 | Fusing unit | Scratches on belt or roller in fusing unit. | YES | Replace the fusing unit. |
NO | • Replace the PH unit. • Replace the high voltage unit. • Replace the base board. |
Scanner troubleshooting procedure
Step | Section | Check item | Result | Action |
---|---|---|---|---|
1 | Original | Original is damaged or dirty. | YES | Change the original. |
2 | Original Type | Select [Copy] -> [Original Type] and change the setting, and the image trouble is eliminated. | YES | Correct the setting. |
3 | When original glass is being used: Service Mode -> Scan Area |
Select [Service Mode] -> [Machine] -> [Scan Area] -> [Image Position: Leading Edge] and make the necessary adjustment, and the image trouble is eliminated. | NO | Go to the next step. |
4 | When original glass is being used | Original glass or original pad is dirty. | YES | Clean. |
NO | Replace the CCD unit. | |||
5 | When DF is being used: 1st side: End face of original is reproduced as a line | Select [Service Mode] -> [ADF] -> [Auto Stop Position Adjustment] -> [Main Scanning (Front)] and the image trouble is eliminated. | NO | Go to the next step. |
6 | When DF is being used: 2nd side: End face of original is reproduced as a line | Select [Service Mode] -> [ADF] -> [Auto Stop Position Adjustment] -> [Main Scanning (Back)] and the image trouble is eliminated. | NO | Go to the next step. |
7 | When DF is being used: 1st side | Document reading glass or document reading glass cleaning brush is dirty. | YES | Clean. |
NO | Replace the CCD unit. | |||
8 | When DF is being used: 2nd side | CIS glass or CIS cleaning brush is dirty. | YES | Clean. |
NO | Replace the CIS module. |