Epson SureColor T3280
Troubleshooting. Trouble on Service Program
This section describes possible troubles on Service Program and their causes and remedies.
Service Program does not start
Cause | Check Item | Remedy |
---|---|---|
The operating system is not supported. | Are you running the program on the following operating systems? • Supported OS: Windows XP SP3, Windows 7 |
Run the program on the supported operating systems. |
The printer is not connected to the computer properly. | Is there any problem with the connection between the printer and computer? | Connect them properly. |
There is something wrong with the program file. | Try with another computer. Does the program start normally? | If the program still does not start, the program files may be broken. Download the set of program files again. |
Registration information of the program is wrong. | Did you get the program through the official channel? Check it with the license agreement displayed at the startup screen. | Download the program file including security files through the official channel. |
More than one printers are connected to the computer | Is there any printer connected to the USB port on the computer other than the one for adjustment? | Disconnect the printer which is not necessary for the adjustment. |
The printer does not react to the program command.
Cause | Check Item | Remedy |
---|---|---|
• The printer is turned off. • The printer is in a status that cannot accept the program command. |
1. Is the printer powered on? 2. Is there any error occurring on the printer? |
1. Turn the printer on. 2. Correct the printer errors. |
After the USB ID is changed, the printer has not been reselected. | 1. Is the printer powered on? 2. Is there any error occurring on the printer? |
Select the printer (USB port) correctly. |
MAC address cannot be set.
Cause | Check Item | Remedy |
---|---|---|
The printer is connected with a USB cable. | Connect the printer with a network cable. |
“Remove paper” error
Cause | Check Item | Remedy |
---|---|---|
The selected adjustment does not require printing, but paper is loaded on the printer. | Remove the paper from the printer. |