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Eng
Canon imageCLASS MF5880dn
Troubleshooting. Image. 03 Dirt on back, Vertical lines, Horizontal lines
Dirt on back
The back of page is dirty
Cause |
Solution |
1) The print media is dirty |
Replace the print media to new one. Advice the customer on how to store the print media. |
2) Dirt on leading edge of image (cassette pickup roller) |
Clean the cassette pickup roller. If the dirt does not come off, replace the roller. |
3) Repetitive dirt (registration roller, transfer roller or pressure roller) |
See "Repetitive image defects ruler" to identify the dirty roller. Clean the dirty roller. If the dirt does not come off, replace the roller. |
4) The media feed belt, media feed guide or fixing
inlet guide is dirty |
Clean the dirty parts. |
Vertical lines
Vertical line appears in image
Cause |
Solution |
1) Scratches on the circumference of the photosensitive drum |
Replace the cartridge. |
2) The fixing inlet guide is dirty |
Clean the fixing inlet guide. |
3) Scratches on the fixing film |
Replace the fixing unit. |
Horizontal lines
Horizontal line appears in image
Cause |
Solution |
1) Horizontal scratches on the photosensitive drum |
Replace the cartridge. |
2) The fixing film is dirty, deformed or worn |
Replace the fixing unit. |
3) Scratches/stain on the Secondary Transfer Roller |
Replace the Cartridge. |