Brother DCP9017CDW
Troubleshooting. 2.1 No paper feeding from paper tray
User Check
- Check if the paper is loaded into the paper tray correctly.
- Check that too much paper is not loaded in the paper tray.
- Turn back the paper loaded in the paper tray or change the orientation of the paper by 180°.
- Check if the thickness of the paper is 60 to 105 g/m2.
- Check whether the manual feed slot is selected mistakenly as the setting of printer driver.
- Shuffle the papers and reload them into the paper tray.
- Clean the pick-up roller.
Step | Cause | Remedy |
---|---|---|
1 | Coming off of paper feed actuator. | Re-assemble the paper feed actuator. |
2 | Main motor harness connection failure | Check the main motor harness connection and reconnect it. |
3 | Paper feed clutch harness connection failure | Check the paper feed clutch harness connection and reconnect it. |
4 | Paper feed sensor PCB harness connection failure | Check the paper feed sensor PCB harness connection and reconnect it. |
5 | Pick-up roller worn out | Replace the pick-up roller. |
6 | Pressing plate up/down gear damaged | Replace the each pressing plate up/down gear. |
7 | Paper feed clutch failure | Replace the paper feed clutch. |
8 | Paper feed unit failure | Replace the paper feed unit. |
9 | Main motor failure | Replace the process drive unit. |
10 | Main PCB failure | Replace the main PCB ASSY. |