Description: Job is completed with error: Mail size too large
Causes: Scan to Email job is completed with error. “Mail size too large” or same meaning message appears.
Remedy: 1) Change scan options to reduce scanned image in resolution or color mode and so on. 2) Access SyncThru Web Service with administrator privilege. Increase Maximum Message Size in SyncThru Web Service Network Settings Outgoing Mail Server (SMTP). 3) Change low resolution in scan original or mono in color mode.
Code: 31-1A06
Description: Job is completed with error: Network Error
Causes: Scan to Email job is completed with error. “Mail size too large” or same meaning message appears.
Remedy: 1) Send email job again. Power off then on if the problem persists.
Code: 31-1A07
Description: Job is completed with error: Send Failed
Causes: Scan to Email job is completed with error. “Send Failed” or same meaning message appears. Condition: Scan to Email job terminated.
Remedy: 1) Access SyncThru with administrator account. 2) Make SyncThru Web Service Network Settings Outgoing Mail Server (SMTP) SMTP Requires Authentication enabled and type login ID and password. Additionally, you can test server connection with ‘Test’ button.
Code: 31-1A08
Description: Job is completed with error: DNS resolution failure
Causes: Scan to Email job is completed with error. “DNS Resolution Failure” or same meaning message appears. Condition: Scan to Email job terminated.
Remedy: 1) Access SyncThru Web Service with administrator account. 2) Make sure valid Domain Name or Primary DNS server address in SyncThru Web Service Network Setting Interface Ethernet TCP/IPv4 Domain Name. Or Input Secondary DNS server address in SyncThru Web Service Network Setting Interface Ethernet TCP/IPv4 Domain Name. 3) Then test connection of the DNS server. Try same job again after few minutes. Or Input any server address as IP address type.
Code: 31-1A09
Description: Job is completed with error: Not support SSL encryption method
Causes: Scan to Email job is completed with error. “Not supported SSL encryption” or same meaning message appears.
Remedy: 1) Please contact SMTP server administrator in order to change SSL encryption method. Press Test button to try to connect SMTP Server.
Code: 31-1A0A
Description: Job is completed with error: Wrong email address(es)
Causes: Scan to Email job is completed with error.
Remedy: 1) Check the left side and right side of @ in the e-mail addresses.