Samsung MultiXpress K3250NR
Error Codes List page 2
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- Code: A1-5513, A1-5610
- Description: Supply Motor Failure: #A1-5513. Turn off then on. Call for service if the problem persists
Supply Motor Failure: #A1-5610. Turn off then on. Call for service if the problem persists - Causes: The motor related to toner supply has a problem.
- Remedy: 1) Turn the machine off then on. If the error persists, check the following steps.
2) Enter the SVC mode. Select the toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the motor is not operational, i) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. ii) If the SMPS board is normal, replace the main board. iii) If the error persists after replacing the main board, replace the toner supply motor. b) If the motor is operational, i) Check the toner cartridge remains. If necessary, replace the toner cartridge. ii) If the toner cartridge remains is enough, replace the drum unit.
- Code: A2-1221, A2-1223
- Description: SMPS Fan Failure: #A2-122x. Open the door, then close it. Call for service if the problem persists
- Causes: Fan does not operate or fan signal is abnormal.
• SMSP fan error : A2–1221 / A2–1223 • Duplex fan error : A2–1521 / A2–1523 • Deve fan error : A2–2611 / A2–2613 - Remedy: 1) Turn the machine off then on. If the problem persists, check the followings.
2) Check the connection of the corresponding fan and main board.
3) If the connection is OK, enter SVC mode. Execute the fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the fan is not operational, i) Check the power(24V). • If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the corresponding fan. • If the error persists after replacing the fan, replace the main board. b) If the fan is operational, i) Check the fan signal (3.3V) as connected or disconnected. • If the fan signal as disconnected is abnormal, replace the main board. • If the fan signal as connected is abnormal, replace the corresponding fan.
- Code: A2-1521, A2-1523
- Description: Duplex Fan Failure: #A2-152x. Open the door, then close it. Call for service if the problem persists
- Causes: Fan does not operate or fan signal is abnormal.
• SMSP fan error : A2–1221 / A2–1223 • Duplex fan error : A2–1521 / A2–1523 • Deve fan error : A2–2611 / A2–2613 - Remedy: 1) Turn the machine off then on. If the problem persists, check the followings.
2) Check the connection of the corresponding fan and main board.
3) If the connection is OK, enter SVC mode. Execute the fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the fan is not operational, i) Check the power(24V). • If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the corresponding fan. • If the error persists after replacing the fan, replace the main board. b) If the fan is operational, i) Check the fan signal (3.3V) as connected or disconnected. • If the fan signal as disconnected is abnormal, replace the main board. • If the fan signal as connected is abnormal, replace the corresponding fan.
- Code: A2-2611, A2-2613
- Description: Development Fan Failure: #A2-261x. Turn off then on. Call for service if the problem persists
- Causes: Fan does not operate or fan signal is abnormal.
• SMSP fan error : A2–1221 / A2–1223 • Duplex fan error : A2–1521 / A2–1523 • Deve fan error : A2–2611 / A2–2613 - Remedy: 1) Turn the machine off then on. If the problem persists, check the followings.
2) Check the connection of the corresponding fan and main board.
3) If the connection is OK, enter SVC mode. Execute the fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the fan is not operational, i) Check the power(24V). • If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the corresponding fan. • If the error persists after replacing the fan, replace the main board. b) If the fan is operational, i) Check the fan signal (3.3V) as connected or disconnected. • If the fan signal as disconnected is abnormal, replace the main board. • If the fan signal as connected is abnormal, replace the corresponding fan.
- Code: A3-3111, A3-3112
- Description: Temperature Sensor Failure: #A3-311x. Turn off then on. Call for service if the problem persists
- Causes: The NC sensor in the fuser unit is defective. / The sensor signal is abnormal due to a defective harness.
• A3–3111 : Center NC sensor is in short status. • A3–3112 : Center NC sensor is in open status. • A3–3113 : Side NC sensor is in short status. • A3–3114 : Side NC sensor is in open status. - Remedy: 1) Turn the machine off then on. If the problem persists, check the followings.
2) Enter SVC mode. Execute the fuser temperature test (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the temperature test is failed, replace the fuser unit. b) If the temperature test is normal, replace the main board.
- Code: A3-3113, A3-3114
- Description: Temperature Sensor Failure: #A3-311x. Turn off then on. Call for service if the problem persists
- Causes: The NC sensor in the fuser unit is defective. / The sensor signal is abnormal due to a defective harness.
• A3–3111 : Center NC sensor is in short status. • A3–3112 : Center NC sensor is in open status. • A3–3113 : Side NC sensor is in short status. • A3–3114 : Side NC sensor is in open status. - Remedy: 1) Turn the machine off then on. If the problem persists, check the followings.
2) Enter SVC mode. Execute the fuser temperature test (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the temperature test is failed, replace the fuser unit. b) If the temperature test is normal, replace the main board.