Description: External Controller down While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected.
Causes: • Power outage at the EFI controller • EFI controller was rebooted • Connection to EFI controller loose
Remedy: 1. Turn the main power switch off and on.
Code: 920
Description: Printer application error -00 No response when starting up the PM -01 Timeout error during the PM operation -02 Working memory error -03 Cannot start-up the filtering process -04 Abnormal exit from the filtering process
Causes: An error is detected in the printer application program and operation cannot continue. • Defective software • Unexpected hardware resource (e.g., memory shortage)
Remedy: 1. Software defective; turning on and off the main power switch 2. Insufficient memory; additional memory
Code: 921
Description: Printer font error A necessary font is not found when starting up the printer application.
Causes: • A necessary font is not found in the SD card.
Remedy: 1. Turn the main power switch off and on.
Code: 925
Description: NetFile function error
Causes: -00 HDD is defective -01 NetFile management file is broken The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code.
Remedy: Procedure 1 If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865. Procedure 2 If the machine does not show one of the five HDD errors (SC860 to SC865), turn the machine power off and on. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting – Ridoc I/F). NetFiles: Jobs printed from the document server using a PC and DeskTopBinder • Before you initialize the NetFile partition on the HDD, tell the customer that: • Received faxes on the delivery server will be erased • All captured documents will be erased • DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased • Documents on the document server, and scanned documents, will not be erased. • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). Before you initialize the Netfile partition with SP5832-011, do these steps: 1. Go into the User Tools mode and do "Delivery Settings" to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5832-011, then turn the machine power off and on. Procedure 3 If "Procedure 2" is not the solution for the problem, do SP5832-001 (HDD Formatting – All), then turn the machine power off and on. SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you do this SP code. Procedure 4 If "Procedure 3" is not the solution for the problem, replace the HDD.
Code: 990
Description: Software performance error The software makes an unexpected operation.
Remedy: 1. Turn the main switch off and on. 2. Reinstall the controller and/or engine main firmware.
Code: 991
Description: Software continuity error The software has attempted to perform an unexpected operation. However, unlike SC 990, the object of the error is continuity of the software.
Causes: • Software program error • Internal parameter incorrect • Insufficient working memory
Remedy: 1. This SC is not displayed on the LCD (logging only).