Description: 290 Scanner Jam Remove Originals. Paper in the ADF is covering the paper present sensor. 291 Scanner Jam Paper in the ADF is covering the paper present and paper path sensors 292 Scanner Jam Paper in the ADF is covering the paper path sensor
Remedy: ADF ADF cable Controller card ADF pick pad ADF separator roller ADF paper tray and extender. ADF cover Ensure that the proper paper size is being used in the ADF. Are the paper guides on the ADF tray properly adjusted? Inspect the ADF separator roll and ADF separator pad for wear. If they are worn, replace them. If they are dirty or have a buildup on them, clean them with a damp cloth. If the ADF fails to pick check to make sure that the paper height in the ADF input tray is beneath the height marker on the ADF paper guides. Inspect the paper present sensor on the ADF. • Perform the paper present and scan first sensor tests. See “Sensor Test” • Check the flags on the sensor. Are they able to move freely? If the sensor flags are damaged, replace the ADF assembly. Make sure the ADF cable is securely connected to the ADF and the controller card. If the cable is properly connected, perform the following checks: • Check the ADF cable for continuity. • Check pin 1 on controller card connector J2 for +5V. • Pin 3 should be ground. If voltages are present, replace the ADF. If replacing the ADF does not fix the problem, replace the controller card. If the ADF is multi feeding, check the ADF pick roller and pad for dirt. Remove them from the MFP, and clean them with a lint free cloth and isopropyl alcohol. If the leading edge of the paper is damaged, instruct the user to lessen the number of documents being copied from the ADF at one time. If there are excessive misfeeds from the ADF, verify the the ADF paper tray and extender are properly installed. Skews and jams at the ADF paper present sensor might be caused by an improperly closed ADF cover. Ensure the ADF cover is closed properly.
Code: 31
Description: Defective or Missing Cartridge
Remedy: This message is displayed when a defective print cartridge is detected. Replace the toner cartridge.
Code: 32
Description: Unsupported Toner Cartridge
Remedy: This message is displayed when an unsupported print cartridge is installed. Replace the toner cartridge.
Code: 34
Description: Short Paper
Remedy: • press Select ( ) to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message. • Check tray length and width guides to ensure paper is properly fitted in the tray. • Make sure the print job is requesting the correct size of paper. • Adjust the Paper Size setting for the size paper you are using. If MP Feeder Size is set to Universal, make sure the paper is large enough for the formatted data. • Cancel the current job.
Code: 37
Description: Insufficient Collation Area
Remedy: This message is displayed when the printer memory used to store pages is too full to collate the print job. The following actions can be taken: • press Select ( ) to print the portion of the job already stored, and begin collating the rest of the job. • press Menus ( ) to access the Busy/Waiting Menu. The following functions are available. - Cancel Job Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu.
Code: 38
Description: Memory Full
Remedy: This message is displayed when the printer is processing an incoming job and there is not enough memory available to continue processing the job. The following actions can be taken: • Determine how to make more memory available to your print job by: - Deleting fonts, macros and other data in RAM. - Simplify your print job. - Install additional memory • press Select ( ) to clear the message and continue printing. The job may not print correctly. • press Menus ( ) to access the Busy/Waiting Menu. The following functions may be available: - Cancel Job