Display: Printhead Damage May Occur! and Faxes in Memory or Reinsert the [x] Cartridge or Reinsert the following Cartridges:
Description: Cartridge missing
Remedy: Open the printer cover, and check the ink cartridges for proper installation. If properly installed, then replace the ink cartridges. Service: Inspect the tank contact card: • Wipe it using a clean, lint-free cloth. • If the contacts show signs of damage, replace the tank contact card
Code: 08
Display: Cartridge Unsupported and Faxes in Memory or [x] Cartridge Unsupported or The following Cartridges are unsupported:
Description: Cartridge not supported
Remedy: Open the printer cover, and check the ink cartridges for proper installation. If properly installed, then replace the ink cartridges. Service: Inspect the tank contact card: • Wipe it using a clean, lint-free cloth. • If the contacts show signs of damage, replace the tank contact card
Code: 09
Display: Cartridge Error and Faxes in Memory or Unable to Authenticate [x] Ink Cartridge or The following Cartridges cannot be authenticated:
Description: Unable to authenticate cartridge
Remedy: Open the printer cover, and check the ink cartridges for proper installation. If properly installed, then replace the ink cartridges. Service: Inspect the tank contact card: • Wipe it using a clean, lint-free cloth. • If the contacts show signs of damage, replace the tank contact card
Code: 10
Display: Out of Paper in Tray [x] or Out of Paper
Description: Paper out
Remedy: Check if media is present. If present, check if media is supported by the printer. Unplug the printer from the electrical outlet, wait for 10 seconds, and then plug the printer back in. If the problem remains, then replace the printer. Service: Perform a sensor test. Go to “Sensor Tests”. If the problem remains, replace the print engine.
Code: 11
Display: Unrecoverable Scan Error The Printer must reboot to recover.
Description: Unrecoverable scan error
Remedy: Unplug the printer from the electrical outlet, wait for 10 seconds, and then plug the printer back in. If the problem remains, then replace the printer. The CIS assembly does not move. If the CIS module assembly does not move, then check connector J5 on the system board. If the cable is properly connected, then replace the system board. See “System board removal”. If the CIS module still does not move, then replace the scanner unit. See “Scanner unit removal”.
Code: 12
Display: An error was detected in reading or writing NVRAM.
Description: NVRAM R/W
Remedy: Unplug the printer from the electrical outlet, wait for 10 seconds, and then plug the printer back in. If the problem remains, then replace the printer. Service: Replace the system board.