Description: This error indicated paper in the path at power on or after a door is closed.
• 13.A3.FF: Tray 3 feed sensor • 13.A4.FF: Tray 4 feed sensor • 13.A5.FF: Tray 5 feed sensor • 13.B2.FF: Registration sensor • 13.B9.FF: Fuser output sensor • 13.D3.FF: Duplex re-feed sensor • 13.E2.FF: IPTU feed sensor • 13.E5.FF: IPTU bin full sensor • 13.AF.FF: Multiple feed sensors • 13.BF.FF: Registration and fuser output sensor • 13.EF.FF: IPTU feed and output sensors • 13.FF.FF: multiple sensors across areas
Remedy: Clear the jam. For instructions on clearing the jam
Code: 13.WX.YZ
Display: 13.WX.YZ Fuser Area Jam
Description: The product has experienced a jam in the fuser output sensor area. • 13.B2.AZ: Z = source tray 1.5 This jam occurs when picking from tray <Z>, SR20 sensor triggered, but the fuser output SR5 is not triggered. • 13.B2.AD: This jam occurs when picking from duplexer, SR20 sensor triggered, but the fuser output SR5 is not triggered. • 13.B9.AZ: Z Fuser Mode This jam occurs when the paper stays at fuser output SR5..FF: IP
Remedy: CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. For instructions on clearing the jam
Code: 13.WX.YZ
Display: 13.WX.YZ Fuser wrap jam
Description: Media in the product is wrapping around the fuser. The paper triggered fuser output SR5 and then un-triggered it unexpectedly.
Remedy: CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. For instructions on clearing the jam
Code: 13.WX.YZ
Display: 13.WX.YZ Jam below control panel Clear jam, then touch "OK"
Description: A jam has occurred in the area below the product's control panel.
• 13.B2.9Z: Jam at duplex switchback The paper has stopped in the duplex switchback area on top of the IPTU. • 13.E2.DZ: Late to IPTU feed jam The paper has triggered the fuser output SR5 but IPTU feed SR27 has not been triggered. • 13.E5.DZ: Late to IPTU feed jam The paper IPTU feed SR27 has IPTU bin full SR26 has not been triggered. • 13.E5.AZ: Stopped at IPTU feed jam The paper stays at IPTU feed SR27. • 13.E2.CZ: IPTU wrap jam This jam occurs when the paper leaves the IPTU feed SR27 before the designated amount of time after it has reached the IPTU feed SR27.
Remedy: 1. Open the top cover below the control panel. 2. Remove all paper found, and then close the top cover.
Code: 13.WX.YZ
Display: 13.WX.YZ Jam in left cover
Description: A jam has occurred below the product's left cover. • 13.80.AZ: Stopped at stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker lower bin on the way to destination bin 'Z'. • 13.80.DZ: Late to stapler/stacker jam This jam occurs when the paper is late to the stapler/stacker lower bin on the way to destination bin 'Z'. • 13.80.FZ: Power on or residual stapler/stacker jam This jam occurs when the product is turned on with paper in the lower bin on the way to destination bin 'Z' (power on jam)• This jam can also occur if the stapler/stacker cover is closed with paper still at the sensor (residual jam). • 13.85.AZ: Stopped at stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'. • 13.85.DZ: Late to stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'. • 13.85.FZ: Power on jam at stapler/stacker This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'.
Remedy: 1. Open the left cover. 2. Remove all paper found, and then close the left cover.
Code: 13.WX.YZ
Display: 13.WX.YZ Jam in lower bin area
Description: A jam has occurred below the product's lower bin area.
Remedy: 1. Remove all paper from lower bin. 2. Open the left cover. 3. Remove all paper found, and then close the left cover.