Remedy: 1 Press for detailed information about clearing the jam. 2 Press up and down to step through the instructions
Code: 13.12.00
Display: 13.12.00.JAM IN DUPLEX PATH
Description: A jam exists in the duplex path.
Remedy: 1 Press ? for detailed information about clearing the jam. 2 Press up and down to step through the instructions. 3 Determine whether the ETB rollers or gears are worn or defective. Replace the ETB if they are. 4 Check the duplex feed guide, which is part of the control-panel crossmember assembly. If the guide is worn or damaged, replace the crossmember assembly.
Code: 13.20.00
Display: 13.20.00 JAM IN TOP COVER AREA
Description: A page has jammed as it entered the fuser.
Remedy: 1 Press for detailed information about clearing the jam. 2 Press and to step through the instructions. 3 Check that the fuser paper sensor is in place. If it is defective, replace it. 4 Replace the fuser. WARNING! The fuser might be hot. 5 Replace the DC controller PCA. Calibrate the printer after replacing the DC controller.
Code: 13.XX.YY
Display: 13.XX.YY.JAM IN TRAY 1
Description: A page is jammed in the multipurpose tray.
Remedy: 1 Press ? for detailed information about clearing the jam. 2 Press up and down to step through the instructions. 3 Clean the pickup roller. If it is worn or damaged, replace it. 4 Clean or replace the separation pad. 5 Replace the tray 1 pickup solenoid. 6 Replace the tray 1 pickup motor. 7 Replace the paper pickup assembly. 8 Replace the DC controller PCA. Calibrate the printer after replacing the DC controller.
Code: 20
Display: 20 INSUFFICIENT MEMORY
Description: The printer has received more data from the computer than fits in the available memory.
Remedy: 1 Press GO to resume printing (see the note below). 2 Reduce the complexity of the print job to avoid this error. 3 Adding memory to the printer may allow printing of more complex pages. NOTE A loss of data will occur.
Code: 22
Display: 22 EIO X BUFFER OVERFLOW
Description: The printer EIO card in slot X has overflowed its I/O buffer during a busy state.
Remedy: Press GO to resume printing. NOTE A loss of data will occur.