Description: A heavy trouble of the CU substrate (defective substrate or power supply capacity shortage) was detected.
Causes: Is the error display reproducible? Is the error display reproducible?
Remedy: Power OFF/ON Replace CU PCB. (Must replace EEPROM)
Code: 002 ... 007
Display: Service Call Power off/on nnn: Fatal Error PC: nnnnnnnn LR: nnnnnnnn FR: nnnnnnnn 002: Erro to 007: Error
Description: This stems from a variety of causes.For analyzing causes, record three numbers (called program counting value) indicated below LCD column and a printer firmware version. [Cause] Unmatched print data and printer FW Damaged EEPROM data Defect ROM DIMM or RAM DIMM Defect components etc. of CPU and ASIC Others Keep on an alyzing causes if an error still remains. Above mentioned to are likelihood of causes.
Causes: Record three digital numbers below LCD column. Restart with OFF/ON? Does an error occur in a particular print data? Is the error display reproducible? Is the error display reproducible? Is the error display reproducible?
Remedy: Notify three digital numbers below LCD column and F/W version. Check if it occurs depending on a print data. Request for print data investigation. Change RAM DIMM or ROM DIMM. Replace CU PCB. (Must replace EEPROM) Initialize EEPROM. Re-execute Network setup, such as user setup etc. for use. Change the printer.
Code: 020 ... 024
Display: Service Call 020: Error or 024: Error
Description: CU ROM Hash Check Error 1
Causes: Is the Slot A ROM DIMM mounted properly? Is operations restored by replacing the Slot A ROM DIMM?
Remedy: Remount Slot A ROM DIMM Replace Slot A ROM DIMM. Replace CU PCB. (Must replace EEPROM)
Code: 025
Display: Service Call 025: Error
Description: CU Font ROM Hash Error1
Causes: Detected a Font ROM_DIMM hash check error. (Japan Model only)
Remedy: Is the Slot B ROM DIMM1 mounted normally? Is the problem corrected by replacing the Slot B ROM DIMM1?
Code: 030
Display: Service Call 030: Error
Description: CU Resident RAM Check Error
Causes: Is the error display reproducible?
Remedy: Replace CU PCB. (Must replace EEPROM)
Code: 031
Display: Service Call 031: Error
Description: CU Slot1 DIMM RAM Check Error
Causes: Is the applicable RAM DIMM mounted properly? Is operation restored by replacing the applicable RAM DIMM?