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Lexmark CX820

Error Codes List page 1

  • Code: 100.01
  • Description: Engine software error was detected.
  • Remedy: Step 1 Check the cable JWTHR1 on the controller board for proper connection. Is the cable properly connected? Go to step 3. Go to step 2. Step 2 Reseat the cable. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the weather station cable for proper connection. Is the cable properly connected? Go to step 5. Go to step 4. Step 4 Reseat the cable. Does the problem remain? Contact the next level of support. The problem is solved. Step 5 Replace the weather station. See “Weather station removal”. Does the problem remain? Contact the next level of support. The problem is solved.
  • Code: 102.20...102.31
  • Description: 102.20 Tray 2 product ID is invalid. 102.21 Tray 2 controller board ID is invalid. 102.22 The input option type is invalid. 102.30 Tray 3 product ID is invalid. 102.31 Tray 3 controller board ID is invalid.
  • Remedy: Step 1 a Make sure that the latest firmware is installed. b Make sure that the options configuration is supported. See the Printer, Option, and Stand Compatibility Guide. c Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the interface cable for proper connection, and reseat if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the interface cable for damage. Is the cable free of damage? Go to step 5. Go to step 4. Step 4 Replace the cable. See “550-sheet tray interface cable removal” or “2200-sheet tray interface cable removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the interface cable of the printer and adjacent options for damage. Is the cable free of damage? Go to step 7. Go to step 6. Step 6 Replace the cable. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the input option controller board. See “550-sheet tray controller board removal” or “2200-sheet tray controller board removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.
  • Code: 102.32...102.52
  • Description: 102.32 The input option type is invalid. 102.40 Tray 4 product ID is invalid. 102.41 Tray 4 controller board ID is invalid. 102.42 The input option type is invalid. 102.50 Tray 5 product ID is invalid. 102.51 Tray 5 controller board ID is invalid. 102.52 The input option type is invalid.
  • Remedy: Step 1 a Make sure that the latest firmware is installed. b Make sure that the options configuration is supported. See the Printer, Option, and Stand Compatibility Guide. c Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the interface cable for proper connection, and reseat if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the interface cable for damage. Is the cable free of damage? Go to step 5. Go to step 4. Step 4 Replace the cable. See “550-sheet tray interface cable removal” or “2200-sheet tray interface cable removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the interface cable of the printer and adjacent options for damage. Is the cable free of damage? Go to step 7. Go to step 6. Step 6 Replace the cable. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the input option controller board. See “550-sheet tray controller board removal” or “2200-sheet tray controller board removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.
  • Code: 110.20...110.92
  • Description: 110.20 Printhead error (mirror motor lock is asserted) was detected before the motor was turned on. 110.21 No printhead power (+5V) when the laser servo started. 110.31 Printhead error (no first Hysnc) was detected. 110.32 Printhead error (lost first Hysnc) was detected. 110.33 Printhead error (lost first Hysnc) was detected during servo. 110.34 Printhead error (mirror motor lost lock) was detected. 110.35 Printhead error (mirror motor no first lock) was detected. 110.36 Printhead error (mirror motor never stabilized) was detected. 110.41 Printhead NVRAM read failure occurred. 110.70 Printhead NVRAM values were incorrect. 110.91 Printhead timing error was detected. 110.92 Printhead NVRAM checksum mismatch occurred.
  • Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the controller board sockets JWPR1 and JVD01 connections. Are the cables properly connected? Go to step 4. Go to step 3. Step 3 Reseat the cables. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the printhead connections. Is the printhead properly connected? Go to step 6. Go to step 5. Step 5 Reseat the cables. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the printhead cables for damage. Are the cables free of damage? Go to step 8. Go to step 7. Step 7 Replace the cables. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the printhead. See “Printhead removal”. Does the problem remain? Go to step 10. The problem is solved. Step 10 Reset the printer. Does the problem remain? Go to step 11. The problem is solved. Step 11 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.
  • Code: 121.00...121.15
  • Description: 121.00 Fuser did not reach the required temperature (during warmup). 121.02 Fuser went over the required temperature (during EWC/Line voltage detection). 121.03 Fuser hardware and driver are mismatched. 121.09 Fuser did not reach the required temperature for motors (not applicable to standby mode). 121.10 Fuser did not reach the required temperature (during start of EWC/Line voltage detection). 121.11 Fuser reached the required temperature (during final EWC/Line voltage detection) too late. 121.12 Fuser did not reach the required temperature (during final EWC/Line voltage detection). 121.13 Fuser reached the required temperature (during final EWC/Line voltage detection) too fast. 121.15 Power of fuser heater is too high.
  • Remedy: Step 1 Check the fuser for proper installation. Is the fuser properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the fuser. Does the problem remain? Go to step 3. The problem is solved. Step 3 Remove the fuser, and then install a different fuser. See “Fuser removal”. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board socket JFSR1 connection. Is the cable properly connected? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Reset the printer. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the LVPS. See “LVPS removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the fuser cables for damage. Are the cables free of damage? Go to step 10. Go to step 9. Step 9 Replace the cables. Does the problem remain? Go to step 10. The problem is solved. Step 10 Reset the printer. Does the problem remain? Go to step 11. The problem is solved. Step 11 Replace the LVPS. See “LVPS removal”. Does the problem remain? Go to step 12. The problem is solved. Step 12 Reset the printer. Does the problem remain? Go to step 13. The problem is solved. Step 13 Replace the controller board. See “Controller board removal”. Does the problem remain? Go to step 14. The problem is solved. Step 14 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.
  • Code: 121.17...121.18
  • Description: 121.17 Fuser heater error (runaway on LV machine) was detected. 121.18 Fuser heater error (runaway on HV machine) was detected.
  • Remedy: Step 1 Check the fuser for proper installation. Is the fuser properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the fuser. Does the problem remain? Go to step 3. The problem is solved. Step 3 Remove the fuser, and then install a different fuser. See “Fuser removal”. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board socket JFSR1 connection. Is the cable properly connected? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Reset the printer. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the LVPS. See “LVPS removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the fuser cables for damage. Are the cables free of damage? Go to step 10. Go to step 9. Step 9 Replace the cables. Does the problem remain? Go to step 10. The problem is solved. Step 10 Reset the printer. Does the problem remain? Go to step 11. The problem is solved. Step 11 Replace the LVPS. See “LVPS removal”. Does the problem remain? Go to step 12. The problem is solved. Step 12 Reset the printer. Does the problem remain? Go to step 13. The problem is solved. Step 13 Replace the controller board. See “Controller board removal”. Does the problem remain? Go to step 14. The problem is solved. Step 14 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.
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