Epson WorkForce WF-R5690

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John
Posts: 44
Joined: Sat Oct 21, 2017 9:41 pm

Epson WorkForce WF-R5690

Postby John » Wed Oct 13, 2021 12:32 pm

WorkForce WF-R5690, WF-R4640, WF-R5190
No power
If the printer can turn on but turns off right away, the protection circuit may cut off the power due to an error such as a circuit failure.

Presumable Cause:
• Damage to Power Supply Unit
• Damage to Main Board
• Damage to Panel Unit

Remedy:
• Replace Power Supply Unit
• Replace Main Board
• Replace Panel Unit
User avatar
John
Posts: 44
Joined: Sat Oct 21, 2017 9:41 pm

Re: Epson WorkForce WF-R5690

Postby John » Wed Oct 13, 2021 12:36 pm

WorkForce WF-R5690, WF-R4640, WF-R5190
Paper jam error

Occurrence Condition:
This error occurs when the top/ bottom of paper cannot be detected by PE Sensor or PW Sensor within the specified steps even if the paper has been fed correctly.

Occurrence Timing:
• At power-on
• During feeding paper
• During ejecting paper
• During duplex printing
• When closing the Front Cover

Remedy:
  1. Press the “Start” button to eject jammed paper.
    • If succeeded
    Print starts if there is printing data.
    • If failed
    The paper jam error occurs again.
  2. If failed at Step 1, open the Front Cover and remove the Duplex Unit, and then remove jammed paper.
  3. Press the “Start” button again.
    • If succeeded
    Paper is fed if there is printing data.
    • If failed
    The paper jam error occurs again.
  4. Check the following if failed in Step 3.
    • Foreign object
    • Detached parts
    • PE Sensor Lever
    • PE Sensor
    • PW Sensor
    • Main Board
    • Paper Stopper Assy
Innocent
Posts: 46
Joined: Mon Feb 01, 2021 12:58 pm

Re: Epson WorkForce WF-R5690

Postby Innocent » Wed Oct 13, 2021 12:40 pm

WorkForce WF-R5690, WF-R4640, WF-R5190
Paper out error

Occurrence Condition:
This error occurs when the top of paper cannot be detected by PE Sensor within the specified steps even if the paper has been fed correctly. (No paper / paper loading failed / paper is fed at slant)

Occurrence Timing:
• During feeding paper

Remedy:
  1. Set paper to 1st cassette or Rear MP Tray, and press the “Start” button.
  2. If a paper stops before reaching PE Sensor, remove it and check the paper condition.
  3. A) If paper has no damage, set edge guide correctly after setting paper in 1st cassette or Rear MP Tray, and perform Step 2 again.
    B) If paper is damaged, check for foreign materials / detached parts / deformed parts in the paper path.
  4. If the problem is not solved by 3-A) & 3-B), check the following.
    • Foreign object
    • Detached parts
    • Movement of Trigger Lever of Rear ASF
    • Tension of ASF Timing Belt
    • Surface condition of LD Roller of Rear ASF, Pickup Roller and paper feed rollers in Duplex Unit
    • PE Sensor Lever
    • PE Sensor
    • Main Board
    • PF Motor
    • Cassette Assy
    • Paper Stopper Assy
Innocent
Posts: 46
Joined: Mon Feb 01, 2021 12:58 pm

Re: Epson WorkForce WF-R5690

Postby Innocent » Wed Oct 13, 2021 12:42 pm

WorkForce WF-R5690, WF-R4640, WF-R5190
Multi-feed error
Only for manual duplex printing.

Occurrence Condition:
This error occurs on the following case.
• A paper is ejected without printing during paper loading operation.
• Actual paper length is longer than theoretical one.

Occurrence Timing:
• During feeding paper
• During loading paper
• During ejecting paper

Remedy:
• Replace PE Sensor Lever
• Replace PE Sensor
• Replace PW Sensor
• Replace Main Board
• Perform the operation check and replace Paper Stopper Assy if necessary

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