Ricoh MP5002SP

Sanjay
Posts: 21
Joined: Mon Feb 01, 2021 11:47 am

Ricoh MP5002SP

Postby Sanjay » Mon Feb 01, 2021 3:37 pm

My Ricoh AFICIO MP 5002sp have problem
Error code : sp878-01
Please help me. How to repear and remove error code?
Tadeus
Posts: 25
Joined: Sat Oct 21, 2017 9:43 pm

Re: Ricoh MP5002SP

Postby Tadeus » Sun Feb 21, 2021 2:30 pm

Code: 878
USB Flash Error
Cause & Solution:
878-00 - TPM system authentication error The system firmware is not authenticated by TPM (security chip).
  • Incorrect updating for the system firmware
  • Defective flash ROM on the controller board Replace the controller board.
878-01 - USB Flash Error File system in the USB flash device is defective.
  • Cannot mount partition 3 in the USB flash device.
  • Encryption key does not exist.
  • Cannot find the file for KMMD to be operated. Replace the controller board.
878-02 - TPM Error An error occurred in TPM or in TPM driver.
  • TPM defective. Replace the controller board.
878-03 - TCSD Error An error occurred in TPM or in TPM driver.
  • TPM defective. Replace the controller board.

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