Konica Minolta bizhub 165

[Malik]

Buzhub 165 machine trouble code c3851.
Plz, help.

[Bill]

Code: C3851
Temperature 2

• The temperature detected by the thermistor/2 (TH2) remains higher than a given temperature for a given period of time. C3851 Fusing failure (abnormally low fusing temperature)
• The temperature detected by the thermistor/1 (TH1) remains lower than a given temperature for a given period of time.

Cause:

• Fusing unit Right door switch (SW2)
• DC power supply (DCPU)
• Printer control board (PRCB)

Solution:

1. Check the fusing unit for correct installation.
2. Check the open/close operation of the right door.
3. Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary.
4. Change fusing unit.
5. Change PRCB.
6. Change DCPU.