Xerox WorkCentre Pro C2128

Procedure

The following procedure describeS how to enter Diagnostic Navigator with the PWS.

1. Connect the Portable Work Station (PWS) to the machine
   a.Connect PWS AC Adapter to PWS and AC power, or utilize PWS DC power.
   b.Disconnect Customer Ethernet Cable from Network Interface Connection if connected.
   c.Connect USB A/B Cable to PWS USB A Port and USB B Port.
2. At the PWS, enter the GSNLock Password and select OK.
3. From the Start menu in the lower left corner, select Programs\Xerox Applications (this machine) Diagnostics Navigator.
4. The Diagnostics Navigator screen will display.
   a.Check that Local USB Connection default is in Select Connection Mode window. Check that Use Current Database default is in Select Database Source window. Select Continue. The PWS Service Entry (DC100) window displays.
   b.While the machine and PWS communicate, the machine UI will display the message, Diagnostics are active. The system is not available. Please wait
5. Machine data is displayed on the Service Entry Screen. When the system has obtained the machine data, it displays Ready at the upper left corner of the Service Entry Screen.
   Machine Data displayed in Service Entry

   Heading	Description
   Product Code	Displays a code allocated to each machine type.
   Serial Number	Displays the 6 (XC) or 10 (XE) digit number allocated to each machine.
   Total Copies	Displays the total number of copies/prints
   Copies Since Last Call	Displays the total number of copies/prints since the last CSE visit (complete closeout).
   SW Version	Displays current IOT software version
   Last 40 Faults History ID, Description, Occurrences	Displays the faults that have occurred since the last complete closeout
   CRU/HFSI Type, Name, Remaining	Displays CRU and HFSI component and percentage of life remaining.
   Last 40 Faults Occurrences Fault Name, Code, Fault Count,	Displays current (active) faults in the machine.

6. If communication is lost between the PWS and the machine, click Reconnect from the main file menu.

Exiting Diagnostic Navigator

Procedure

1. Select the Service Exit on the PWS Screen. The Service Exit (DC188) screen displays.
2. If PWS is connected to machine, go to step 3. If PWS is in Stand Alone mode, select Exit PWS and PWS tool closes. The machine reboots.
3. Select Complete Closeout or Temporary Closeout.
   • Complete Closeout (resets the Shutdown History (DC122), Fault Counter (DC120), Jam Counters (DC118) and the numbers of copies since the last call.)
   • Temporary Closeout (does not reset the Shutdown History (DC122), Fault Counter (DC120), Jam Counters (DC118) and the numbers of copies since the last call.)
4. Message ‘Would you like to save...’ appears. Select Yes to save machine data and open Save Machine Settings dialog box. Go to step 5. Select No to close diagnostic tool and reboot machine. Disconnect PWS from machine.
5. Save machine settings. Several options exist.
   • Select Save and a file is automatically saved in the Data folder.
   – Before selecting Save, the name can be changed in the File Name window.
   – The location the file is saved in can be changed in Save In window. The file can be saved on diskette inserted into a:drive.
   – Select Save and the diagnostic tool closes and machine reboots. Disconnect PWS from machine.
   • Select Cancel and diagnostic tool closes and machine reboots. Disconnect PWS from machine.