Xerox WorkCentre 6015
Troubleshooting. Image Quality. IQ3 Blank Print or Missing One Color
Initial Actions
After each action, print a test page to check if image quality improves.
- Ensure that all four Drum Cartridges are properly installed.
- Check CRU life counters. Replace components at end of life.
- Clean the LED Print Heads (LPH) using the LPH Cleaning Wand.
- Check for multi-sheet feeds.
Step | Procedure | Yes | No |
---|---|---|---|
1 | Print customer demonstration print from the Control Panel > Device > About > Information Pages > Demonstration Print. The print is blank or has a color missing. | 3 | 2 |
2 | Check the customer’s print job settings and the printer’s Ethernet or USB connections. Print job settings and network connections are good. | Task is complete. Perform SCP 6 Final Actions. | Correct the settings or connections. |
3 | Check the test print is missing one or more colors. The print is totally blank (missing all colors). | 8 | 4 |
4 | Remove the Drum Cartridge of the affected color and clean the electrical contacts; then, reinstall the Drum Cartridge and rerun the test print. The print is still missing the color. | 5 | Task is complete. Perform SCP 6 Final Actions. |
5 | Remove the drum cartridge again and check the connection with the LED array (flat ribbon cable). The connection is secure. | 6 | Reseat the connector and perform SCP 6 Final Actions. |
6 | Swap the LED array from the affected color with an LED array from a different (unaffected color). Repeat the test print. The defect persists with the original color. | 7 | Replace the defective LED array. |
7 | Replace the Drum Cartridge of the affected color. Repeat the test print. The defect persists. | Continue with the procedure. | Task is complete. Perform SCP 6 Final Actions. |
8 | Remove and inspect the Transfer Roller for contamination or excessive wear, and check the electrical contacts. The Transfer Roller is good. | 9 | Replace the Transfer Roller, REP 19.2.11. |
9 | Check for obstructions between the LED arrays and Drum Cartridges. The LED paths are clear. | Clear the LED paths of obstructions. |