Xerox Phaser 3610
Troubleshooting. Image Quality. IQ04 Blank Print
Applicable Parts
• Drum Cartridge, PL 3.1
• Transfer Roller Assembly, PL 3.4
• ROS Assembly, PL 3.2
• HVPS, PL 5.3
• Toner Cartridge, PL 3.1
• Xerographic Connector Assembly, PL 3.1
• Dispense Motor, PL 3.3
• MCU PWB, PL 5.3
• (3610) ESS PWB, PL 5.1
• (3615) ESS PWB, PL 5.2
Troubleshooting Procedure
Note: for the Phaser 3610, begin the procedure at step 3.
Step | Actions and Questions | Yes | No |
---|---|---|---|
1 | Does the error occur only during copying? | Go to step 2. | Go to step 3. |
2 | Is the original placed correctly? | Go to step 4. | Set the original correctly. |
3 | Print the Windows test page. Is the image printed correctly? | Printing data form is not suitable for the printer, then check the printing data which the problem generated. | Go to step 4. |
4 | On the Image Options tab, ensure that Off is selected in the Toner Saver drop-down menu. Is the image printed correctly? | Troubleshooting complete. | Go to step 5. |
5 | Is the installed paper new and dry? Does the paper meet specifications? | Go to step 6. | Replace with paper that meets specifications, then go to step 6. |
6 | The Toner Cartridge may be low or need to be replaced. Confirm the amount of toner left in each Toner Cartridge. • Check the toner level in the Status Monitor window. • Replace the Toner Cartridge as necessary. Is the image printed correctly? |
Troubleshooting complete. | Go to step 7. |
7 | Check the Toner Type. Is the XEROX Toner seated? | Go to step 8. | Replace the toner with XEROX toner. |
8 | Remove (REP 3.4 Transfer Roller Assembly). Are the Plate Spring BTR on the HVPS dirty or deformed? | Clean up the Plate Spring BTR or replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)), then go to step 9. | Go to step 9. |
9 | Reseat (REP 3.4 Transfer Roller Assembly). Is the image printed correctly? | Troubleshooting complete. | Go to step 10. |
10 | Replace (REP 3.4 Transfer Roller Assembly). Is the image printed correctly? | Troubleshooting complete. | Go to step 11. |
11 | Remove the Drum Cartridge. Are the Spring BCR and Spring DB on the HVPS dirty or deformed? | Clean up the Spring BCR and Spring DB or replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)), then go to step 12. | Go to step 12. |
12 | Reseat the Drum Cartridge. Is the image printed correctly? | Troubleshooting complete. | Go to step 13. |
13 | Are there any foreign substance between the ROS Assembly and Drum Cartridge | Remove the foreign substances, then go to step 14. | Go to step 14. |
14 | Execute the Diag Digital Output [093-001] to check the rotation of the Dispense Motor. Is it working properly? | Go to step 15. | Replace (REP 5.6 MCU PWB), then go to step 15. |
15 | Is the image printed correctly? | Troubleshooting complete. | Go to step 16. |
16 | Is the Drum Cartridge installed properly, with no foreign substances at the contact point between the ATC Sensor in the Drum Cartridge and the Xerographic Connector Assembly? | Go to Step 17. | Reinstall the Drum Cartridge, then go to step 17. |
17 | Is the connection terminal of the ATC Sensor part in the Drum Cartridge damaged? | Replace the Drum Cartridge, then go to step 18. | Go to Step 18. |
18 | Is the connection terminal of the Xerographic Connector Assembly damaged? | Replace (REP 3.3 Xerographic Connector Assembly), then go to step 19. | Go to Step 19. |
19 | Is the image printed correctly? | Troubleshooting complete. | Go to step 20. |
20 | Reseat the MCU PWB. Is the image printed correctly? | Troubleshooting complete. | Go to step 21. |
21 | Reseat the ESS PWB. Is the image printed correctly? | Troubleshooting complete. | Go to step 22. |
22 | Reseat (REP 3.4 Transfer Roller Assembly). Is the image printed correctly? | Troubleshooting complete. | Go to step 23. |
23 | Replace (REP 3.4 Transfer Roller Assembly). Is the image printed correctly? | Troubleshooting complete. | Go to step 24. |
24 | Replace the Drum Cartridge. Is the image printed correctly? | Troubleshooting complete. | Go to step 25. |
25 | Reseat the HVPS. Is the image printed correctly? | Troubleshooting complete. | Go to step 26. |
26 | Replace (REP 3.1 ROS Assembly). Is the image printed correctly? | Troubleshooting complete. | Replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)). |