Xerox Phaser 3330
Troubleshooting. Jam. Fuser Exit Area
Paper has jammed in the Fuser Exit area.
Applicable Errors
- 08-500: Jam2
Initial Actions
- Open Rear Cover and remove jammed paper.
- Open the Fuser Exit Door and remove jammed paper.
- Check that the paper guides of the tray in use are set correctly.
- Check the media. Is the media in good condition and listed as supported media?
- Ensure the size, orientation and type of media in the tray matches the media displayed in the UI menus.
- Turn the printer off and then on again.
- Try printing with different paper.
- If problem persists use the following procedure.
Applicable Parts
- Exit Sensor, (PL 3.1A.20, Parts List 3.1A Frame (2 of 2)).
- Fuser, (PL 3.3.36, Parts List 3.3 Fuser).
Step | Actions and Questions | Yes | No |
---|---|---|---|
1 | Check exit guides for damage or debris. Is the exit clean? |
Go to Step 2. | Clean the exit area of all debris. |
2 | Enter dC330 Component Control, code 08-600 to check the operation of the Exit Sensor and flag. Does the Exit Sensor operate correctly? |
Go to step 3. | Install a new Exit Sensor (PL 3.1A.20, Parts List 3.1A Frame (2 of 2)). |
3 | Inspect Fuser for damage. The Fuser is undamaged. |
Inspect the Exit Roller and Rear Frame. Replace if necessary. | Install a new Fuser (PL 3.3.36, Parts List 3.3 Fuser). |