Xerox Phaser 3330
Troubleshooting. Jams
Some initial steps to take when evaluating repeated jams:
- Ask the customer about the paper types being used. If not on the recommended list, determine if this is contributing to the problem. Recycled, multi-purpose or copier paper tends to contaminate the paper path. Constant use of special papers such labels or business cards can also contribute to jamming.
- Ensure the correct tray loading and setup procedures are followed (securing the guides, selecting the correct paper type, fanning the paper, etc.)
- Make sure the printer is plugged directly into an electrical outlet. Using extension cords or a power strip is not recommended.
- Make every attempt to establish a jam rate prior to starting any work. If possible print an Error Information Report and note the page count between jams.
- Determine if jamming is occurring in one tray but not another. This helps to identify any dirty or defective parts.
- Clear the paper path of any jams and paper debris.
- Clean the paper rollers in the paper tray and tray slot using a slightly damp (water only) lint free cloth.