Kyocera ECOSYS M5526cdn
Troubleshooting. Jam Code: J0000 - J0107
J0000: Power ON jam
The power was turned on while the unspecified conveying sensor turns on.
Step | Check description | Assumed cause | Measures |
---|---|---|---|
1 | Checking the paper path | The paper is caught with a piece of paper, etc. | Remove paper strip or foreign objects adhering on the conveying path, or burrs on the parts such as guide, actuator, etc. |
2 | Cleaning the sensor | The sensor is dirty. | Clean the conveying related sensor. |
3 | Checking the connection | The sensor connector is not connected properly | Reinsert the connector of the conveying related sensor. |
4 | Replacing the sensor | The sensor is faulty. | Replace the conveying related sensor. |
J0100/J0101/J0104/J0105/J0106: Paper jam caused by the firmware factor
The firmware does not properly activate.
Step | Check description | Assumed cause | Measures |
---|---|---|---|
1 | Resetting the main power | The controller does not activate properly. | Turn off the power switch and pull out the power plug. After passing 5s, reinsert the power plug and turn on the power switch. |
2 | Firmware upgrade | The firmware does not properly activate. | Upgrade the firmware to the latest version. |
J0107: Fuser temperature stabilization time-out
The fuser temperature does not achieve to the paper feed-able temperature within the specified time.
Step | Check description | Assumed cause | Measures |
---|---|---|---|
1 | Resetting the main power | The controller does not activate properly. | Turn off the power switch and pull out the power plug. After passing 5s, reinsert the power plug and turn on the power switch. |
2 | Checking the installation environment | The electric power supply fluctuates or the electric voltage reduces. | Plug the power cord into another wall outlet. |
3 | Changing the settings | The actual paper and the paper settings (media type, paper size) do not match. | Select the proper media type in the system menu. |
4 | Firmware upgrade | The firmware does not properly activate. | Upgrade the firmware to the latest version. |
5 | Replacing the fuser unit | The fuser heater is faulty. | Replace the fuser unit. |