Konica-Minolta bizhub C659
Troubleshooting. Other Trouble
Firmware error warning
- Warning message: A firmware error occurred
- While the enhanced security mode is enabled, if MFP is restarted by turning the main power switch OFF and ON or other operations, selftesting is performed internally. If the self-testing detects firmware error, this warning appears.
Action
- Set Enhanced Security Mode to “OFF” in Administrator Settings and touch “OK.”
- Turn OFF and ON the main power switch.
- Check that the warning screen is not displayed.
- Rewrite the firmware.
- Set the Enhanced Security Mode.
HDD lock password error warning
Detection timing
- Warning message: Reset HDD Lock Password.
- There is a mismatch between the password registered in the HDD and that registered in the main body.
- Wrong machine type information is input.
Action
(1) Checking the machine type information
NOTE
▪ Perform the following steps, if this malfunction occurs when the MFP board is replaced with a new one.
▪ Prepare a USB flash drive in which firmware data is recorded.
- Call the firmware update selection screen to the display.
NOTICE
• K.3 USB memory - Touch [Machine Type Select].
- Check the setting values of [Machine] and [Type] and enter the correct setting values. For details, see “Entering the machine type information”.
- Turn OFF and ON the main power switch. If a USB flash drive has been used, first remove the USB flash drive and then turn ON the main power switch.
(2) Re-registering the correct HDD Lock Password
- Touch Menu.
- Touch [Utility].
- Touch [Administrator Settings].
- Enter the administrator password and touch [OK].
- Enter the currently set HDD Lock Password twice.
- Touch [OK].
- When the screen that indicates the completion of setting of the HDD Lock Password appears, turn OFF and ON the main power switch.
(3) Performing HDD Physical Format
- Call the Service Mode to the screen.
- Touch these keys in this order: [State Confirmation] -> [Memory/Storage Adjustment] -> [Format].
- Touch [Physical Format].
- Press the Start key.
- When Physical Format is completed, turn OFF and ON the main power switch.