Konica-Minolta bizhub C650i
Troubleshooting. PANEL BLACKOUT
Boot diagnosis function
- The boot diagnosis is performed when the start screen on the touch panel of the machine freezes or blacks out for some faulty condition.
- The boot diagnosis can be performed automatically to identify a cause of a problem when the machine fails to start properly. (The boot diagnosis can also be performed manually.)
- The result of the boot diagnosis is determined on the basis of the light conditions of "data indicator" and "power key".
- Touch panel
- Data indicator
- Power key
Boot diagnosis sequence
- A fault is detected when the machine is started. (Start screen freezes or blacks out)
- Auto reboot is performed. (a maximum of three times)
- The boot diagnosis is performed automatically.
- After the boot diagnosis is completed, the machine stops in any of the state described in the Boot diagnosis result list.
Manual boot diagnosis procedure
- Turn OFF the main power switch under the condition in which the start screen freezes or blacks out during the startup sequence.
- Turn the main power switch on while pressing the power key.
- After a short beep sound is made once, release the power key and close the front lower door or the front door.
- The combination of "power key" and "data indicator" displays the result of the boot diagnosis.
- Check the display combination and turn OFF the main power switch.
- Perform the procedure according to the result of the boot diagnosis.
Boot diagnosis result list
No. | Power key | Data indicator | Target device | Reason of error | Corrective action procedure |
---|---|---|---|---|---|
1 | Light out | Light out | Control panel unit |
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2 | Light up in purple | Light out | Unable to determine |
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3 | Light up in purple | Blink (long period) | Memory | On-board memory failure |
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4 | Light up in purple | Blink (short period) | Storage board |
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5 | Light up in purple | Light up | Software | Software trouble |
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NOTE
▪ Perform the troubleshooting in the sequence from step 1 of "Corrective action procedure" against each item while checking that
if each trouble has been resolved. Do not perform the troubleshooting against all troubles at once.
How to reset the boot diagnosis result
Turn OFF the main power switch. Wait for 10 sec. or more, and turn ON the main power switch. Reboot the machine.
NOTE
▪ The freeze state is reproduced if the cause of the fault has not been eliminated.