HP LaserJet M72625 MFP

Symptom

Paper stops between the document feeder roller and the registration roller of the document feeder and a paper jam occurs.

Troubleshooting

Follow these steps to replace the pickup guide and separation pad:

1. Open the document feeder cover.
2. Remove the document feeder separation pad and replace it with a new one.
3. Remove the pickup guide by pressing the side as shown below.
4. Install the replacement pickup guide.
5. Update the printer firmware with the latest version.