HP LaserJet M404n Pro

Experiencing frequent or recurring paper jams?

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer.
2. Check that the tray is configured for the correct paper size and type on the printer control panel. Adjust paper settings if necessary.
   a. On the printer control panel, press the OK button.
   b. Open the following menus:
   • Setup
   • Paper Setup
   c. Select the tray from the list
   d. Select Paper Type and then select the type of paper that is in the tray.
   e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the printer off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
   a. On the printer control panel, press the OK button.
   b. Open the following menus:
   • Setup
   • Printer Maintenance
   • Print Quality Tools
   • Cleaning Page
   c. Load plain letter or A4 paper when you are prompted, and then press the OK button. A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the page that prints.
5. Print a configuration page to test the printer.
   a. On the printer control panel, press the OK button
   b. Open the Reports menu.
   c. Select Configuration Report.