Epson SC-F6000
Troubleshooting. Procedure
Refer to the following items according to the observed symptom, carry out the corresponding troubleshooting following the procedures described in the next sections.
1. Trouble with a Maintenance Call
2. Trouble with a Service Call
3. Trouble on print quality
4. Trouble on paper feeding/Ejecting
5. Other troubles
6. Trouble on Service Program
7. Trouble on NVRAM Viewer
Procedure after troubleshooting
If the trouble has been successfully solved
- Check if the movement of the covers is normal (without any damage, noises). If any abnormality is found, lubricate or replace the faulty parts.
- Carry out the cleaning after repair.
- Prepare a report on the repair. (follow your company/local office's policy.)
If necessary to escalate the trouble case
Make a report with the following data.
- Backed-up NVRAM data
- F/W version
- Service Program version
- For bad print quality: a print sample with the marked symptom and a printed test pattern.
- For faulty parts: the faulty parts themselves and a photos of the troubling section.
- Information on the user/the repair listed below (This is a format of the escalation report. At least check out the items on the list and register the case in the escalation system.)
Model name
Serial number
With or without options
Content of the claim from the user
Date of occurrence
Trouble occurrence conditions/recurrence method
What the service person actually observed
(Check items before check, the content of troubleshooting and repair.)
Date of escalation
Purpose of escalation
(Measures which the user/service person)
Degree of urgency (S/A/B/C)
S: High (those which may cause a death, ignition, etc.)
A: Problems, bugs
B: Strong request
C: Inquiry
Deadline for the response
Repair history
Part-replacement history