Canon imageRUNNER Advance C5051F
Troubleshooting. Location code
Location code
Error code, jam code, and alarm code include the location information.
Location information is displayed as 2-digit numbers as follows.
| Device | JAM | ERR | ALARM |
|---|---|---|---|
| Main Unit | 00 | Main Controller = 00 Printer engine = 05 | Others of listed below |
| Color Image Reader Unit - B1(Reader+DADF) Duplex Color Image Reader Unit - B1(Reader+DADF) |
01 | 04 | 02 |
| Paper Deck Unit-B1 | 00 | 05 | 04 |
| Cassette Feeding Unit-AD1 | 00 | 05 | - |
| Staple Finisher-C1 / Booklet Finisher-C1 | 02 | 05 | 61,62 |
| Inner Finisher-A1 | 02 | 05 | - |
| External 2 Hole Puncher-B1 | 02 | 05 | 65 |
When jam occurs, pickup location is indicated with the following pickup position code.
| Pickup position | Pickup position code |
|---|---|
| At Finisher jam/At error avoidance jam/At ADF jam without pickup operation (at SEND, Inbox, etc.) | 00 |
| Cassette 1 | 01 |
| Cassette 2 | 02 |
| Cassette 3 (Cassette Feeding Unit-AD1) | 03 |
| Cassette 4 (Cassette Feeding Unit-AD1) | 04 |
| Multi-purpose Tray | 05 |
| Paper Deck Unit-B1 | 06 |
| Duplex (At duplex printing, jam occurs after paper passes through the Duplex Paper Sensor (PS38).) | F0 |
Points to Note When Clearing MN-CON
- Execution of clearing MN-COM deletes all data in Address Book, Forwarding Settings, Settings/Registration (Preferences), Adjustment/Maintenance, Function Settings, Set Destination, Management Settings, TPM Settings, etc. Before execution of this operation, ask user to back up the data and get approval for this operation.
- When clearing MN-CON while any login application other than Default Authentication is, error such as not displayed login screen occurred. In this case, access SMS once and switch login application to Default Authentication to recover to the normal status.
Points to Note When Clearing HDD
As a remedy for error codes (E602-XXXX, E611-0000), HDD partition is selected and the target partition may be cleared.
When clearing partition, be sure to check which data will be deleted by referring Detail of HDD partition LVIII and explain to the user before starting work.
Measures for E747
There are many detail codes in E747. Since these detail codes are for R&D use, remedy to be performed in the field is the same, except for E747-1201 and E747-FF01. Because of that, errors other than the 2 errors mentioned above are described as E747-XXXX, and common remedy is described.