Canon imageCLASS D560

Outline

A method to collect the operational status log of the host machine will be provided as a means to analyze failures occurred in the field. When a request was made to the headquarters of the sales company by the CINC division incharge of field follow-up, collect the log by the tool.

Scope of Application

• This function can be used in all the models.
• The tool is supported by Windows XP, Windows Vista and Windows 7.
• Host machine and the PC which operates the tool are connected directly by an USB Cable. Multiple host machines cannot be connected to a PC.

What to Prepare

• Host machine
• USB Cable (Connector shape: A-B)
• PC with a usable USB port (OS: Windows XP, Vista, Windows 7)
• Tool (CanonLogCollector_Ver1.0.0.6.zip)*
  *Obtain a tool according to instructions of Canon sales company HQ.

Operation Procedure

1. Connecting the USB Cable Connect the USB Cable while both the host machine and the PC are in operation.
2. Decompressing CanonLogCollector_Ver1.0.0.6.zip Create any folder with a write permission on the PC. When CanonLogCollector_ Ver1.0.0.6.zip isdecompressed, "CanonLogCollector.exe" is extracted.
3. Starting the tool Double-click to start CanonLogCollector.exe. The CanonLogCollector screen opens.
4. Collecting the log Press the [Start] button on the CanonLogCollector screen. When "Receiving log is successfully finished." is displayed, press the [Exit Program] button to close the tool.
   The collected log is generated in TXT format in the folder where "CanonLogCollector.exe" is located. Bring back and send the log to the headquarters of the sales company. The log file is "usb_2011901_132658.log" in the figure below.The capacity of the log file is 300 KB or less. The time needed to collect the log is approx.10 seconds
   Note:
   While the machine is in operation, log information is always added. However, the storage area is limited to 300KB, so the information is overwritten in the order from the old log information.Since log information may be overwritten if a long time passes after error occurrence, be sure to collect log as soon as possible.
   Naming rule for log file:
   It is recorded with usb_yyyymmdd_hhmmss.log.yyyymmdd_hhmmss indicates year, month, date, and time (hour, minute, second) when the log is collected.

Troubleshooting

The log data is not properly sent from the host machine to the PC when "Receiving log is finished. (Receivetimeout.)" was displayed after the [Start] button was pressed on the CanonLogCollector screen. The size of the log file becomes approx. 1 KB. Collect the log again after setting the USB connection properly. The capacity of the log properly collected becomes 200 KB to 300 KB. Turn OFF and then ON the main power of the host machine when the log cannot be collected even after the USBconnection has been properly set on the PC.