Brother MFC9330CDW
Troubleshooting. 2.8.1 Paper jam at paper feed section
User Check
- Turn the orientation of the papers loaded in the paper tray by 180°.
- Shuffle the papers loaded in the paper tray and set them in the tray again.
- Check if the thickness of the paper is 60 to 105 g/m2. (60 to 163 g/m2 for manual feed slot.)
- Check if a label sticks to a roller or the paper transport section.
Step | Cause | Remedy |
---|---|---|
1 | Foreign object at the front of the machine | Remove foreign object. Check if a label sticks to the side or underside of a part. |
2 | Paper dust cleaning roller installation failure | Re-assemble the paper dust cleaning roller. |
3 | Registration front actuator that has come off or that has been caught | Re-assemble the registration front actuator. |
4 | Registration front/rear/manual feed sensor PCB harness connection failure | Check the registration front/rear/manual feed sensor PCB harness connection and reconnect it. |
5 | Main motor failure | Replace the process drive unit. |
6 | Feed roller failure | Replace the paper feed unit. |
7 | Main PCB failure | Replace the main PCB ASSY. |