-
Catalog
-
Sign In
-
Contacts
-
Forum
-
Eng
Brother MFC1910W
Troubleshooting. Document Paper Feeding Problems
No document is fed
User Check
- Set the document properly and check that the display on the LCD changes.
- Check that the number of documents set is within the standard.
Step |
Cause |
Remedy |
1 |
Document detection actuator coming off |
Reattach the document detection actuator. |
2 |
ADF bevel gear ASSY attachment failure |
Reattach the ADF bevel gear ASSY. |
3 |
Connection failure of the ADF sensor harness |
Reconnect the ADF sensor harness. |
4 |
Document separate roller failure |
Replace the document separate roller holder ASSY. |
5 |
ADF sensor failure |
Replace the ADF sensor PCB ASSY. |
6 |
Main PCB failure |
Replace the main PCB ASSY. |
Multiple documents are fed
User Check
• Check that paper used for the document is not thinner than the standard.
Step |
Cause |
Remedy |
1 |
Abrasion of the ADF separation pad |
Replace the ADF unit. |
Document becomes jammed
Document jam in the ADF cover
- Check that paper used for the document is not thinner than the standard.
- Check that paper used for the document is not shorter than the standard.
- Check that the number of documents set is within the standard.
Step |
Cause |
Remedy |
1 |
Foreign object in the document chute. |
Remove the foreign object. |
2 |
Document scanning position actuator coming off |
Reattach the document scanning position actuator. |
3 |
Document pinch roller coming off |
Reattach the document pinch roller. |
4 |
Connection failure of the ADF sensor harness |
Reconnect the ADF sensor harness. |
5 |
Abrasion of the document feed roller |
Replace the ADF unit. |
6 |
Main PCB failure |
Replace the main PCB ASSY. |
Document jam inside the ADF
User Check
- Check that paper used for the document is not thinner than the standard.
- Check that paper used for the document is not shorter than the standard.
Step |
Cause |
Remedy |
1 |
Foreign object inside the ADF |
Remove the foreign object. |
2 |
Document scanning position actuator coming off |
Reattach the document scanning position actuator. |
3 |
Document hold coming off |
Reattach the document hold. |
4 |
Connection failure of the ADF sensor harness |
Reconnect the ADF sensor harness. |
5 |
Abrasion of the document feed roller |
Replace the ADF unit. |
6 |
Main PCB failure |
Replace the main PCB ASSY. |
Document jam in the ADF document eject path
Step |
Cause |
Remedy |
1 |
Foreign object in the ADF document eject path |
Remove the foreign object. |
2 |
Document ejection pinch roller coming off |
Reattach the document ejection pinch roller. |
3 |
Abrasion of the document ejection roller |
Replace the ADF unit. |
4 |
Main PCB failure |
Replace the main PCB ASSY. |
Document becomes wrinkled
User Check
- Check that the document guide is adjusted to suit the document size.
- Check that the document is not curled.
Step |
Cause |
Remedy |
1 |
Abrasion of the document separate roller |
Replace the document separate roller holder ASSY. |
2 |
Abrasion of the document feed roller |
Replace the ADF unit. |
Document size is not detected correctly
User Check
• Check that the document size is within the standard.
Step |
Cause |
Remedy |
1 |
Document scanning position actuator caught in sections of the machine |
Reattach the document scanning position actuator. |
2 |
Damaged ADF bevel gear ASSY |
Replace the document scanner unit. |
3 |
Main PCB failure |
Replace the main PCB ASSY. |