Causes: For Thermal Transfer: Ribbon not loaded or incorrectly loaded. or Ribbon sensor not sensing ribbon that is correctly loaded.
Remedy: Load ribbon correctly. Ensure snap plate is properly installed. Perform media and ribbon sensor calibration.
Code: 08
Display: WARNING RIBBON IN
Description:
Causes: For Direct Thermal: Ribbon loaded unnecessarily.
Remedy: Remove ribbon. Verify snap plate is properly installed.
Code: 09
Display: ERROR CONDITION HEAD OPEN
Description: Printer stops and ERROR LED flashes.
Causes: Printhead is not fully closed. Head-open sensor not detecting position flag, or flag is not in the proper position.
Remedy: Close printhead completely. Check head-open sensor and flag for proper operation.
Code: 10
Display: WARNING HEAD OVERTEMP
Description: Printer stops and ERROR LED flashes.
Causes: Printhead element is overheated.
Remedy: Printer resumes printing when the printhead element cools to normal operating temperature.
Code: 11
Display: WARNING HESD UNDERTEMP
Description: Printer stops and ERROR LED flashes.
Causes: Printhead element is not hot enough to print properly. Printhead data cable not properly connected.
Remedy: Environment too cold for proper printing. Relocate printer to warmer area. Allow printhead to cool. Disconnect and reconnect printhead cables. Ensure cables are fully inserted into connectors.
Code: 12
Display: ERROR CONDITION CUTTER JAMMED
Description:
Causes: Cutter blade is in the media path.
Remedy: Turn power Off (O). Remove media, reload media, and turn power On (l). If the error condition persists, check cutter sensors and control board. Replace if necessary.