Description: There is a problem in the fuser unit. 1. Drive gear, PL 6 has melted. 2. Check the halogen lamp operation using Engine Test Mode, GP 4. 3.Check the thermistor, PL 5 for damage. 4. Check the following parts: • Thermostat, PL 5 • Fuser harness, PL 5 • Halogen lamp, PL 5
Remedy: 1. Check the drive assembly, PL 6. Install a new drive assembly if necessary. 2. Install new parts as necessary: • Halogen lamp, PL 5 • Fuser, PL 5 3. Install new parts as necessary: • Thermistor, PL 5 • Fuser, PL 5 4. Install new parts as necessary: • Fuser harness, PL 5 • Thermostat, PL 5 • Halogen lamp, PL 5 • Fuser, PL 5
Code: 08
Display: [Paper Jam 0] Open/Close Door
Description: Paper has jammed in the feeding area of the paper input tray. 1. If continuous jams occur, check the following parts: • Pickup roller, PL 1 • Paper feed sensor, PL 1 • Feed roller, PL 4 • Feed roller 1, PL 4 Note: The Paper Feed Sensor is mounted onto the Main PBA, PL 1. 2. Check the RPR-friction pad and IPR plate, PL 9. 3. Check the pickup roller, PL 4 for contamination or damage. 4. Check the solenoid HB (Pickup), PL 3 by using ‘Pickup Test’ in Engine Test Mode, GP 4. 5. Check the following parts: • Cassette assembly, PL 9 • Paper guides, PL 4 • Spring-ETC TR, PL 4 6. If the paper feeds into the machine and Jam 0 occurs, perform ‘Feed Sen Test’ in Engine Test Mode, GP 4 to check the feed sensor. Note: The feed sensor is mounted on the SMPS/HVPS, PL 1. 7. Check the motor operation using Engine Test Mode, GP 4. Check the motor harness and connectors, PL 1 and stepper motor (drive), PL 6.
Remedy: Clear the jam 1. Ensure all rollers are clean and operate correctly, PL 4. 2. Clean with soft cloth dampened with IPA (Isopropyl Alcohol) or water. Install new parts as necessary: • RPR-friction pad, PL 9 • IPR plate, PL 9 3. Clean with soft cloth dampened with IPA (Isopropyl Alcohol) or water. Install a new pickup roller, PL 4 if necessary. 4. Install a new solenoid HB (Pickup), PL 3 if damaged. 5. Adjust or install new parts as necessary: • Guide paper, PL 4 • IPR-Plate, PL 9 • RPR-Friction Pad, PL 9 • Cassette assembly, PL 9 6. Install new parts as necessary: • Feed sensor actuator, PL 4 • SMPS/HVPS, PL 1 • Main PBA, PL 1 7. Install new parts as necessary. • Motor harness, PL 1 • Drive assembly, PL 6 • Main PBA, PL 1
Code: 09
Display: [Paper Jam 1] Open/Close Door
Description: Paper has jammed in the fuser area or in the bypass feeder 1. If paper is jammed in the exit roller, PL 3 and the fuser, PL 5 after passing through the feed sensor actuator, PL 4, the feed sensor actuator may be defective. 2. If paper is jammed in front of or inside the fuser, PL 5.
Remedy: Clear the jam 1. Check the feed sensor actuator, PL 4 for damage, install a new feed sensor actuator if necessary. 2. Install new parts as necessary: • Exit sensor actuator, PL 4 • SMPS/HVPS, PL 1 • Main PBA., PL 1
Code: 10
Display: [Paper Jam 2] Check inside
Description: Paper has jammed in the paper exit area. 1. If the paper is completely fed out of the machine, but Jam 2 occurs: • The exit sensor is defective. Note: The exit sensor is mounted onto the SMPS/HVPS, PL 1. • After the paper is completely fed out, the exit sensor actuator, PL 5 should return to its original position to deactivate the photo-sensor. Sometimes it takes longer than it should and does not return to its original position. 2. If the paper is rolled up in the fuser , PL 5: • A stripper finger, PL 5 is damaged. • The heat roller or pressure roller, PL 5 is seriously contaminated,
Remedy: Clear the jam 1. Check the exit sensor actuator, PL 5. 2. Disassemble the fuser, refer to REP 9. Remove the jammed paper and clean the surface of the pressure roller, heat roller, and the stripper fingers, PL 5. Install new parts as necessary: • Heat roller, PL 5 • Pressure roller, PL 5 • Fuser, PL 5
Code: 11
Display: Power failure
Description: Power has turned off then on and the machine’s memory has not been backed up.
Remedy: The job which you were trying to do before the power failure must be completely re-done.
Code: 12
Display: Scanner Error
Description: There is a problem in the scanner unit.
Remedy: Unplug the power cord and plug it back in. If the problem persists, please call for service.