Description: Defective print cartridge or smart chip. Possible cloned smartchip.
Remedy: Replace the print cartridge.
Code: 31.07
Description: Defective print cartridge or smart chip. Excessive opening and closing of the operator panel cover assembly exhausting smart chip authentication credits.
Remedy: Replace the print cartridge.
Code: 32.01
Description: Unsupported print cartridge. Print cartridge not supported or incorrect CC/MC print cartridge settings.
Remedy: 1. Ensure proper machine model print cartridge is being used. 2. Replace the print cartridge.
Code: 32.04
Description: Unsupported print cartridge. Incorrect data in smartchip.
Remedy: Replace the print cartridge.
Code: 32.05
Description: Unsupported print cartridge. Print cartridge not supported or machine class incorrect.
Remedy: 1. Ensure proper machine model print cartridge is being used. 2. Replace the print cartridge.
Code: 42.XY
Description: Printer / toner cartridge mismatch where: X=Printer region, Y=Cartridge region 0=Worldwide 1=USA & Canada 2=Europe, Middle East, & Africa 3=Asia 4=Latin America 9=Undefined region Toner cartridge’s region code does not match printer’s region code
Remedy: 1. Ensure proper machine model print cartridge is being used. 2. Ensure proper regionalized print cartridge is being used. 3. Replace the print cartridge.