Description: There is a paper jam at the Sensor Photo:Regi. The paper actuates the Sensor Photo:Regi too early.
Remedy: 1 Inspect the following components. • Chute CST • Chute Bottom Lower • Sensor Photo:Regi • Actuator Regi • Spring Sensor Regi • Clutch Regi • Roll Regi Metal • Roll Regi Rubber • Roll Assy of the Cassette Sub-Assy • Option Feeder Assy • Gear Assy Drive • PWBA Conn • PWBA HKB26 MCU • PWBA HKB PS • Harness Assy Regi (J43-J431, J423) • Harness Assy Conn (J23-J231) Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Go to step 2. Replace the problem component. 2 Is a piece of paper or foreign object actuating the Sensor Photo:Regi ? Remove the piece of paper or foreign object. Go to step 3. 3 ROLL ASSY and the CLUTCH ASSY FRICTION of the CASSETTE SUB-ASSY ANALYSIS 1. Remove the CRU . 2. Actuate the Switch Assy I/L Front . 3. Observe the paper feed from the Feeder Assy using MAIN MOTOR TEST. Is only one sheet of paper fed from the Feeder Assy? Go to step 4. Replace the Roll Assy and the Clutch Assy Friction . 4 ACTUATOR CST ANALYSIS Remove the Cassette Assy . Inspect the combination of the Actuator CST. Does the combination of the Actuator CST show the correct combination for the paper size present in the cassette? Go to step 5. Replace the loaded paper to the proper one. 5 ACTUATOR REGI ANALYSIS Does the Actuator Regi expose the sensing point of the Sensor Photo:Regi when a sheet of paper strikes the actuator, and does the Actuator Regi block the sensing point of the Sensor Photo:Regi when there is no paper striking the actuator? Go to step 6. Replace the Actuator Regi . 6 SENSOR PHOTO:REGI ANALYSIS Use SENSOR/SWITCH CHECK to check the Sensor Photo Regi. Does the Sensor Photo:Regi function correctly and increment the Sensor Check number on the screen each time you actuate it? Replace the PWBA HKB26 MCU . Go to 7.7 Sensor Photo:Regi Failure.
Code: E2-1
Display: E2-1:MISFEED JAM
Description: There is a paper jam at the Sensor Photo:Regi. The paper does not reach the Sensor Photo:Regi within the specified time.
Remedy: 1 Inspect the following components. • Cassette Assy • Feeder Assy • Clutch Assy Feed • Sensor Photo: Face Control Paper • Motor Assy • Clutch Assy Turn • Roll Assy Turn • Chute CST • Chute Bottom Lower • Sensor Photo:Regi • Actuator Regi • Spring Sensor Regi • Clutch Regi • Roll Regi Metal • Roll Regi Rubber • Roll Assy of the Cassette Sub-Assy • Option Feeder Assy • Gear Assy Drive • PWBA Feeder • PWBA Side 1 • PWBA Conn • PWBA HKB26 MCU • PWBA HKB PS • Harness Assy Regi (J43-J431, J423) • Harness Assy Feeder (J33-J331) • Harness Assy Size M (J51-P511) • Harness Assy Conn (J23-J231) Go to step 2. Replace the problem component. 2 Is the paper that is loaded in the paper tray wrinkled or damaged? Replace with fresh, dry paper. Go to step 3. 3 Is there a sheet of paper before the Actuator Regi when the E2-1 code appears? Remove the jammed paper. Go to step 4. 4 PAPER SIZE ANALYSIS 1. Check the size of paper currently loaded. 2. A paper jam can occur if the paper used is larger or smaller than the maximum or minimum size specified for this printer. Does the paper size meet specifications? Go to step 5. Load paper that meets specifications. 5 GEAR ASSY DRIVE ANALYSIS 1. Use MAIN MOTOR TEST to check the Gear Assy Drive function. 2. Open the Cover Assy Front . 3. Remove the CRU . 4. Actuate the Switch Assy I/L Front . Do the transmission gears rotate correctly against those of the Roll Assy Turn , the Feeder Assy , Clutch Regi ? Go to step 6. Replace the Gear Assy Drive . 6 PLATE ASSY BOTTOM ANALYSIS Inspect the Plate Assy Bottom to be lifted up smoothly by manual. Is the Plate Assy Bottom lifted up smoothly? Go to step 9. Go to step 7. 7 MOTOR ASSY ANALYSIS 1. Pull out the Cassette Assy and remove the loaded paper remaining minimum sheets that does not actuate the Actuator N/P . 2. Reinstall the Cassette Assy and execute test print. Is the Plate Assy Bottom lifted up by the Motor Assy and a sheet of paper fed normally? Go to step 9. Go to step 8. 8 SENSOR PHOTO:FACE CONTROL PAPER ANALYSIS 1. Pull out the Cassette Assy. 2. Check the Sensor Photo: Face Control Paper using SENSOR/ SWITCH CHECK. 3. Shield and expose the sensing point of the Sensor Photo: Face Control Paper by lifting up and down the Support Assy Nudger manually. Does the Sensor Photo: Face Control Paper function correctly and increment the Sensor Check number on the screen each time you actuate it? Go to step 9. Replace the Sensor Photo:Face Control Paper . 9 FEEDER ASSY ANALYSIS 1. Pull out the Cassette Assy. 2. Inspect the rotation of the Feeder Assy using MAIN MOTOR TEST. Does the Feeder Assy rotate normally? Go to step 11. Go to step 10 10 CLUTCH ASSY FEED ANALYSIS Check the continuity between P/J651-4 and P/J651-1. Is there the continuity between P/J651-4 and P/J651-1? Go to step 11. Replace the Clutch Assy Feed . 11 ROLL ASSY TURN Inspect the Spring Extension and Rolls of the Roll Assy Turn. Do the Rolls contact properly respectively? Go to step 12. Replace the Roll Assy Turn 12 CLUTCH ASSY TURN ANALYSIS Check the continuity between P/J641-4 and P/J641-1. Is there the continuity between P/J641-4 and P/J641-1? Replace the PWBA Feeder Replace the Clutch Assy Turn
Code: E3-1
Display: E3-1:REG JAM
Description: There is a paper jam between the Sensor Photo: Regi and the Sensor Exit in the Fuser Assy. Fuser Assy within the specified time after the Sensor Photo:Regi activated.
Remedy: 1 INITIAL ANALYSIS Inspect the following components. • Clutch Regi • Sensor Photo:Regi • Actuator Regi • Roll Regi Metal • Roll Regi Rubber • BTR Assy • CRU • Harness Assy Regi (J43-J431, NJ432) • Harness Assy Conn (J23-J231) • PWBA Conn • PWBA HKB26 MCU • PWBA HKB PS • Gear Assy Drive Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Go to step 2. Replace the problem components. 2 Is the paper that is loaded in the paper tray wrinkled or damaged? Replace with fresh, dry paper. Go to step 3. 3 Is there a sheet of paper at the Actuator Regi when the E3 code appears? Remove the jammed paper. Go to step 4. 4 PAPER SIZE ANALYSIS 1. Check the size of paper currently loaded. 2. A paper jam can occur if the paper used is larger or smaller than the maximum or minimum size specified for this printer. Does the paper size meet specifications? Go to step 5. Load paper that meets specifications. 5 GEAR ASSY DRIVE ANALYSIS 1. Use MAIN MOTOR TEST to check the Gear Assy Drive function. 2. Open the Cover Assy Front . 3. Remove the CRU . 4. Actuate the Switch Assy I/L Front . Do the transmission gears rotate correctly against those of the Roll Assy Turn , the Feeder Assy , Clutch Regi ? Go to step 7. Go to step 6. 6 CLUTCH REGI ANALYSIS Check the voltage between P/J43-1 and P/J43-2. Is there +24VDC between P/J43-1 and P/J43-2? Go to step 7. Go to 6.2 PWBA HKB PS Failure (+24VDC). 7 ROLL REGI METAL and ROLL REGI RUBBER ANALYSIS 1. Open the Cover Assy Front . 2. Remove the CRU . 3. Actuate the Switch Assy I/L Front . 4. Check the rotation of the Roll Regi Metal and Roll Regi Rubber using MAIN MOTOR TEST. Does the Roll Regi Metal and Roll Regi Rubber rotate properly? Go to step 8. Replace the P/H Assy . 8 SENSOR PHOTO: REGI ANALYSIS 1. Use SENSOR/ SWITCH CHECK to check the Sensor Photo:Regi. 2. Use a sheet of paper to actuate the sensor. Does the Sensor Photo: Regi function correctly and increment the Sensor Check number on the screen each time you actuate it? Go to step 11. Go to step 9. 9 HARNESS ASSY REGI (J43-J431, J432) ANALYSIS 1. Disconnect the Harness Assy Regi (J43-J431, J432) from the PWBA Conn . 2. Check the continuity between J43-3 <=> J432-3, J43-4 <=> J432-2 and J43-5 <=> J432-1. Is there the continuity between J43-3 <=> J423-3, J43-4 <=> J432-2 and J43-5 <=> J432-1? Go to step 10. Replace the Harness Assy Regi (J43- J431, J432). 10 PWBA CONN ANALYSIS 1. Disconnect the Harness Assy Conn (J23-J231) from the PWBA HKB26 MCU . 2. Check the continuity between P231-7 <=> P41-3, P231-6 <=> P41-5 and P231-10 <=> P43-4. Is there the continuity between J231-7 <=> J41-3, J231-6 <=> J41-5 and J231-10 <=> J43-4? Replace the PWBA HKB26 MCU . Replace the PWBA Conn . 11 DRUM SHUTTER of the CRU ANALYSIS Does the Drum Shutter open when you install the CRU? Go to step 12. Replace the CRU . 12 BTR ASSY ANALYSIS 1. Remove the CRU, so you can inspect the BTR Assy. 2. Check the rotation of the BTR Assy. Does the BTR Assy rotate smoothly? Go to step 13. Replace the BTR Assy . 13 BTR CHUTE ASSY ANALYSIS Inspect the BTR Chute Assy. Is the BTR Chute Assy clean and free of contamination? Clean or replace the BTR Assy or Chute Assy Trans . Go to step 14. 14 HEAT & PRESSURE ROLL of the FUSER ASSY ANALYSIS Check the rotation of the Heat and Pressure Rolls using MAIN MOTOR TEST. Are the Heat and Pressure Rolls rotating normally? Go to step 15. Replace the Fuser Assy . 15 DECURL ROLL of the FUSER ASSY ANALYSIS 1. Open the Cover Rear and cheat the Switch Assy I/ L Rear . 2. Execute a test print to check the Decurl Roll. Does the paper pass through the Decurl Roll without problems? Go to step 16 Replace the Fuser Assy 16 ACTUATOR EXIT of the Fuser Assy ANALYSIS Does the Exit Actuator move smoothly when a sheet of paper strikes it? Go to step 17. Replace the Fuser Assy . 17 SENSOR EXIT of the Fuser Assy ANALYSIS Check the Sensor Exit function using SENSOR/SWITCH CHECK. Does the Sensor Exit function correctly and increment the Sensor Check number on the screen each time you actuate it? Replace the PWBA HKB26 MCU . Replace the Fuser Assy .
Code: E3-2
Display: E3-2:REG JAM
Description: There is a paper jam at the Regi position. The Sensor Photo:Regi turns ON immediately after the power is turned ON or when the Cover Assy Front is close.
Remedy: 1 INITIAL ANALYSIS Inspect the following components. • Sensor Photo:Regi • Actuator Regi • PWBA Conn • PWBA HKB26 MCU • PWBA HKB PS • Gear Assy Drive Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Go to step 2. Replace the problem components. 2 Is the paper that is loaded in the paper tray wrinkled or damaged? Replace with fresh, dry paper. Go to step 3. 3 Is there a sheet of paper at the Actuator Regi when the E3 code appears? Remove the jammed paper. Go to step 4. 4 SENSOR PHOTO REGI ANALYSIS 1. Use SENSOR/ SWITCH CHECK to check the Sensor Photo: Regi. 2. Use a sheet of paper to actuate the sensor. Does the Sensor Regi function correctly and increment the Sensor Check number on the screen each time you actuate it? Go to step 5. Replace the Sensor Photo: Regi . 5 HARNESS ASSY REGI (J43-J431, J432) ANALYSIS 1. Disconnect the Harness Assy Regi (J43-J431, J432) from the PWBA Conn . 2. Check the continuity between J43-3 <=> J432-3, J43-4 <=> J432-2 and J43-5 <=> J432-1. Is there the continuity between J43-3 <=> J423-3, J43-4 <=> J432-2 and J43-5 <=> J432-1? Go to step 6. Replace the Harness Assy Regi (J43- J431, J432). 6 PWBA CONN ANALYSIS 1. Disconnect the Harness Assy Conn (J23-J231) from the PWBA HKB26 MCU . 2. Check the continuity between P231-7 <=> P41-3, P231-6 <=> P41-5 and P231-10 <=> P43-4. Is there the continuity between J231-7 <=> J41-3, J231-6 <=> J41-5 and J231-10 <=> J43-4? Replace the PWBA HKB26 MCU . Replace the PWBA Conn .
Code: E4
Display: E4-2:EXITJAM
Description: There is a paper jam for the standard cut paper at the Sensor Exit. 1. The Sensor Photo:Exit does not turn OFF within the specified time after the Sensor Photo: Exit turning ON. 2. The Sensor Photo:Exit turns ON immediately after the power is turned on or when the CoverAssy Front is close.
Remedy: 1 INITIAL ANALYSIS Inspect the following components. • PWBA HKB26 MCU • Cassette Assy • Switch Size on the PWBA Feeder • Fuser Assy • PWBA LVPS • Motor Assy Exit • Actuator Full Stack • Sensor Photo:Exit • Feeder Assy • Option Feeder Assy • Sensor Photo: Face Control Paper • Motor Assy Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Go to step 2. Replace the problem components. 2 Does the error code appear immediately after you switch ON Main Power? Go to step 3. Go to step 4. 3 Is there paper jammed at the Sensor Exit in the Fuser Assy ? Remove the paper. Go to step 7. 4 DECURL ROLL of the FUSER ASSY ANALYSIS Check the rotation of Decurl Roll using MAIN MOTOR TEST. Inspect the Decurl Roll operation. Does the Decurl Roll rotate smoothly? Go to step 5. Replace the Fuser Assy . 5 DECURL ROLL of the FUSER ASSY ANALYSIS Open the Cover Rear and cheat the interlock switch. Generate a test print to check the Decurl Roll. Does the paper pass through the Decurl Roll without problems? Go to step 6. Replace the Fuser Assy . 6 SENSOR EXIT of the FUSER ASSY ANALYSIS 1. Check the Sensor Exit of the Fuser Assy using SENSOR/ SWITCH CHECK. 2. Manually feed a sheet of paper into the Fuser Assy, then remove the sheet of paper. Does the Exit Actuator move freely and without binding and does the Sensor Exit function correctly and increment the Sensor Check number on the screen each time you actuate the Sensor? Go to step 7. Replace the Fuser Assy . 7 ACTUATOR CST ANALYSIS Remove the Cassette Assy . Inspect the combination of the Actuator CST. Does the combination of the Actuator CST show the correct combination for the paper size present in the cassette? Go to 6.12 Paper Size Sensor Failure. Replace the Cassette Assy. 8 ROLL ASSY MID 1, MID 2 and MID3 ANALYSIS Check the operation of the Roll Assies MID. Does the Roll Assies MID function normally? Go to step 10. Go to step 9. 9 MOTOR ASSY EXIT ANALYSIS Check the voltage between P/J32-1 and frame ground. Is there +24VDC between P/J32-1 and frame ground? Replace the Motor Assy Exit . Replace the PWBA HKB26 MCU . 10 ACTUATOR FULL STACK ANALYSIS Fill the Exit Tray with paper. Does the paper lift the Actuator Full Stack, and does the Actuator expose the photo-sensing point of the Sensor Photo:Exit ? Go to step 11. Replace the Actuator Full Stack or replace the Sensor Photo:Exit . 11 SWITCH ASSY I/L REAR ANALYSIS Use SENSOR/ SWITCH CHECK to check the function of the Switch Assy I/L Rear. Open and close the Cover Rear . Does the Switch Assy I/L Rear function correctly and increment the Sensor Check number on the screen each time you actuate it? Replace the PWBA HKB26 MCU . Replace the Cover Rear .
Code: E4-3
Display: E4-3:EXIT JAM
Description: There is a paper jam at the Sensor Exit. The paper of Universal or Custom does not actuate the Sensor Photo:Exit within the specified time from the Sensor Photo Regi OFF timing.
Remedy: 1 INITIAL ANALYSIS Inspect the following components. • PWBA HKB26 MCU • P/H Assy • Switch Size on the PWBA Feeder • Fuser Assy • PWBA LVPS • Motor Assy Exit • Actuator Full Stack • Sensor Photo:Exit Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Go to step 2. Replace the problem components. 2 Does the error code appear immediately after you switch ON Main Power? Go to step 3. Go to step 4. 3 Is there paper jammed at the Sensor Exit in the Fuser Assy ? Remove the paper. Go to step 7. 4 DECURL ROLL of the FUSER ASSY ANALYSIS Check the rotation of Decurl Roll using MAIN MOTOR TEST. Remove the CRU and inspect the Decurl Roll operation. Does the Decurl Roll rotate smoothly? Go to step 5. Replace the Fuser Assy . 5 DECURL ROLL of the FUSER ASSY ANALYSIS Open the Cover Rear and cheat the interlock switch. Generate a test print to check the Decurl Roll. Does the paper pass through the Decurl Roll without problems? Go to step 6. Replace the Fuser Assy . 6 SENSOR EXIT in the FUSER ASSY ANALYSIS 1. Check the Sensor Exit in the Fuser Assy using SENSOR/ SWITCH CHECH. 2. Manually feed a sheet of paper into the Fuser Assy, then remove the sheet of paper. Does the Exit Actuator move freely and without binding and does the Sensor Exit function correctly and increment the Sensor Check number on the screen each time you actuate the Sensor? Go to step 7. Replace the Fuser Assy . 7 ROLL ASSY MID 1, MID 2 and MID3 ANALYSIS Check the operation of the Roll Assis MID. Does the Roll Assis MID function normally? Go to step 9. Go to step 8. 8 MOTOR ASSY EXIT ANALYSIS Check the voltage between P/J32-1 and frame ground. Is there +24VDC between P/J32-1 and frame ground? Replace the Motor Assy Exit . Replace the PWBA HKB26 MCU . 9 ACTUATOR FULL STACK ANALYSIS Fill the Exit Tray with paper. Does the paper lift the Actuator Full Stack, and does the Actuator expose the photo-sensing point of the Sensor Photo:Exit ? Go to step 10. Replace the Actuator Full Stack or replace the Sensor Photo:Exit . 10 SWITCH ASSY I/L REAR ANALYSIS 1. Use SENSOR/ SWITCH CHECK to check the function of the Switch Assy I/L Rear. 2. Open and close the Cover Rear . Does the Switch Assy I/L Rear function correctly and increment the Sensor Check number on the screen each time you actuate it? Replace the PWBA HKB26 MCU . Replace the Cover Rear .