Lexmark MS911

• Code: 820...824.01
• Description: 820 Scanner lamp exposure did not reach the required level 820.01 Scanner lamp exposure went over the required level. 824 The sensor (scanner lamp home) did not detect the scanner lamp at its home position. 824.01 The scanner lamp remains detected at its home position during a scan job.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Note: Do this step every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Reseat the scanner lamp cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the scanner lamp for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the scanner controller board for damaged pins, and replace if necessary. See “Scanner controller board removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the engine controller board for damaged pins, and replace if necessary. See “Engine controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 850
• Description: CIS lamp exposure did not reach the required level.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Note: Do this step every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Reseat the interface cable connecting the engine controller board and the image controller board. b Reseat all of the cables on the engine controller board and reseat the cable connectors on the other end of the connection. c Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Reseat the ADF CIS power supply board cable and ADF CIS power supply cable. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the ADF CIS power supply board for proper installation and damage, and replace if necessary. See “ADF CIS power supply board removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Reseat the ADF CIS data cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the ADF CIS assembly for proper installation and damage, and replace if necessary. See “ADF CIS assembly removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the ADF/scanner image controller board for damaged pins, and replace if necessary. See “ADF/scanner image controller board removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the ADF controller board for damaged pins, and replace if necessary. See “ADF controller board removal”. Note: Make sure to perform ADF scanner adjustment after replacing the ADF controller board. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the controller board for damaged pins, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 855...891.01
• Description: 855 The ADF fan failed. 890 Sensor (ADF CIS clean) error was detected at the start of a scan job. 890.01 Sensor (ADF CIS clean) error was detected during a scan job. 891 Sensor (ADF scan shaft home) error was detected during a scan job. 891.01 Sensor (ADF scan glass clean) error was detected during a scan job.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Note: Do this step every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Reseat the interface cable connecting the engine controller board and the image controller board. b Reseat all of the cables on the ADF controller board and reseat the cable connectors on the other end of the connection. c Make sure to tighten the blue screws and marked screws. d Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF controller board for damaged pins, and replace if necessary. See “ADF controller board removal”. Note: Make sure to perform ADF scanner adjustment after replacing the ADF controller board. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the ADF/scanner image controller board for damaged pins, and replace if necessary. See “ADF/scanner image controller board removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the controller board for damaged pins, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 900.xx
• Description: RIP firmware errors
• Remedy: Step 1 Reset the printer. Does the error remain? Go to step 2. The problem is solved. Step 2 a Write down the exact 900.xx error code that appears on the display. b Turn off the printer. c Clear the print queues. d Disconnect all communication cables, and remove all memory options. e Remove any installed ISP. f POR the printer into the Diagnostics menu. Does the error remain during startup? Go to step 3. Go to step 6. Step 3 Check all the cables connected to the controller board for proper connectivity. Are the cables properly connected? Go to step 5. Go to step 4. Step 4 a Properly connect the cables to the controller board. b POR the printer into the Diagnostics menu. Does the error remain during startup? Go to step 5. Go to step 6. Step 5 a Replace the controller board. b POR the printer. Does the error remain during startup? Note: If an error different from the original 900.xx is displayed, consult the service check for that error. Go to step 31. The problem is solved. Step 6 Print the following: • Error log • Menu settings page • Network settings page Does the error remain while these pages were printing? Go to step 31. Go to step 7. Step 7 Note: Before performing this step, write down the following information about the file being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) a Reattach the communications cable. b Reset the printer. c Send the printer a print job. Does the error remain? Go to step 8. Go to step 10. Step 8 a Reset the printer. b Send a different print job to the printer. Does the error remain? Go to step 9. Go to step 10. Step 9 a Upgrade the firmware. Note: Contact your next level of support for the correct firmware level to use. b Reset the printer. c Send the printer a print job. Does the error remain? Go to step 31. Go to step 10. Step 10 Is the printer an MFP? Go to step 11. Go to step 13. Step 11 Run a copy job. Does the error remain? Go to step 31. Go to step 12. Step 12 Run a scan to PC job. Does the error remain? Go to step 31. Go to step 13. Step 13 Is there optional memory installed? Go to step 14. Go to step 16. Step 14 a Reinstall the memory. b Send a print job to the printer. Does the error remain? Go to step 15. Go to step 16. Step 15 a Install a Lexmark.recommended memory option. b Send a print job to the printer. Does the error remain? Go to step 31. The problem is solved. Step 16 Is there a modem installed? Go to step 17. Go to step 21. Step 17 a Reinstall the modem. b Reset the printer. Does the error remain? Go to step 18. Go to step 20. Step 18 a Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. b Reset the printer. c Send the printer a print job. Does the error remain? Go to step 19. The problem is solved. Step 19 a Replace the modem. b Reset the printer. Does the error remain? Go to step 31. The problem is solved. Step 20 Run a fax job. Does the error remain? Go to step 31. Go to step 21. Step 21 Is there an ISP option installed? Go to step 22. The problem is solved. Step 22 a Reinstall the first ISP option. b Reset the printer. Does the error remain? Go to step 24. Go to step 23. Step 23 Run a job to test the option. Does the error remain? Go to step 24. Go to step 26. Step 24 a Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. b Reset the printer. c Send the printer a print job. Does the error remain? Go to step 25. The problem is solved. Step 25 a Replace the faulty ISP option. b Reset the printer. Does the error remain? Go to step 31. Go to step 26. Step 26 Are there any more ISP options to install? Go to step 27. The problem is solved. Step 27 a Install the next ISP option. b Reset the printer. Does the error remain? Go to step 29. Go to step 28. Step 28 Run a job to test the option. Does the error remain? Go to step 29. Go to step 26. Step 29 a Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. b Reset the printer. c Send the printer a print job. Does the error remain? Go to step 30. Go to step 26. Step 30 a Replace the faulty ISP option. b Reset the printer. Does the error remain? Go to step 31. Go to step 26. Step 31 Contact your next level of support. You will need the following information: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log • A sample print file if the error appears to be isolated to a single file • File/Application used if the error is related to specific print file • Device operating system • Driver used (PCL/PS) • Frequency of the occurrence of the error

• Code: 911.72, 911.225
• Description: 911.72 Finisher abnormality was detected when controlling the exit roller pressure. 911.225 Finisher abnormality was detected when driving the motors.
• Remedy: Step 1 a Reset the printer. b Make sure that the cables are properly connected to the option controller board and controller board. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the engine controller board pins for damage, and replace if necessary. See “Engine controller board removal”. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the option controller board pins for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Make sure that the firmware version is the latest. Does the problem remain? Contact the next level of support. The problem is solved

• Code: 916.165
• Description: Destination abnormality was detected.
• Remedy: Step 1 a Reset the printer. b Make sure that the cables are properly connected to the engine controller board and controller board. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the engine controller board pins for damage, and replace if necessary. See “Engine controller board removal”. Does the problem remain? Go to step 3. The problem is solved.