Lexmark CS820

• Code: 662.83
• Description: The motor (tray 2 pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 2) b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 2 pick) for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the tray 2 paper feeder. See “550-sheet tray paper feeder removal” or “2200-sheet tray paper feeder removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal” or “2200-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 663.83
• Description: The motor (tray 3 pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 3) b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 3 pick) for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the tray 3 paper feeder. See “550-sheet tray paper feeder removal” or “2200-sheet tray paper feeder removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal” or “2200-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 664.83
• Description: The motor (tray 4 pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 4) b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 4 pick) for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the tray 4 feeder. See “550-sheet tray paper feeder removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 665.83
• Description: The motor (tray 5 pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 5) b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 5 pick) for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the tray 5 feeder. See “550-sheet tray paper feeder removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 666.83, 667.83, 668.83, 669.83
• Description: 666.83 The motor (tray 2 pass.through) stalled. 667.83 The motor (tray 3 pass.through) stalled. 668.83 The motor (tray 4 pass.through) stalled. 669.83 The motor (tray 5 pass.through) stalled.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the cable connecting the motor (tray [x] pass.through) to the controller board. Is the motor properly connected? Go to step 4. Go to step 3. Step 3 Reseat the cable. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the motor cable for damage. Is the cable free of damage? Go to step 6. Go to step 5. Step 5 Replace the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Reset the printer. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the motor (tray [x] pass.through). See gMotor (550-sheet tray pass.through) removalh. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 80
• Description: The printer requires maintenance. The appropriate maintenance kit needs to be installed.
• Remedy: Warning—Potential Damage: Do not perform this step if the printer is on. a Replace the required maintenance kit. b Reset the maintenance counter: • For 300K, enter the Configuration menu, and then navigate to Reset Maintenance counter > Reset 300K Maintenance Kit. • For 600K, enter the Diagnostics menu, and then navigate to Reset Maintenance counter > Reset 600K Maintenance Kit. Does the problem remain? Contact the next level of support. The problem is solved.