Description: Machine serial number mismatch Machine serial number mismatch between the main and engine side when turning the power on.
Remedy: 1 Checking the machine serial number on the main PWB The main PWB for the different main unit is installed. Check the machine serial numbers of the main PWB and the engine PWB on U004, and if the serial number of the main PWB is different, install the correct main PWB. 2 Checking the machine serial number of the engine PWB The EEPROM for the different main unit is installed. Check the machine serial numbers of the main PWB and the engine PWB on U004, and if the serial number of the engine PWB is different, install the correct EEPRM on the engine PWB. 3 Checking the connection FFC is not connected properly. Or it is faulty. Clean the FFC terminals of the following FFC and reconnect them. If the FFC terminal is deformed or broken, replace the FFC. • Engine PWB - Main PWB 4 Replacing the main PWB The main PWB is faulty. Replace the main PWB. 5 Replacing the engine PWB The engine PWB is faulty. Replace the engine PWB. 6 Replacing the EEPROM The EEPROM on the engine PWB is faulty. Contact to the service headquarters.
Code: C0361
Description: Communication error between the engine CPU and the engine ASIC The communication with the engine ASIC failed 10 times continuously.
Remedy: 1 Resetting the power The engine PWB does not operate properly. Turn off the power switch and pull out the power plug. After passing 5s, reinsert the power plug and turn on the power switch. 2 Firmware upgrade The firmware is not the latest version. Upgrade the engine firmware to the latest version 3 Replacing the engine PWB The engine PWB is faulty. Replace the engine PWB.
Code: C0362
Description: Communication error between the engine CPU and the Image drive ASIC The communication with the image drive ASIC failed 10 times continuously.
Remedy: 1 Resetting the power The engine PWB does not operate properly. Turn off the power switch and pull out the power plug. After passing 5s, reinsert the power plug and turn on the power switch. 2 Firmware upgrade The firmware is not the latest version. Upgrade the engine firmware to the latest version 3 Checking the connection The connector is not connected properly, or the wire is faulty. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. • Image drive PWB - Engine PWB 4 Replacing the image drive PWB The image drive PWB is faulty. Replacing the image drive PWB 5 Replacing the engine PWB The engine PWB is faulty. Replace the engine PWB.
Code: C0362
Description: Communication error between the engine CPU and the Feed drive ASIC The communication with the feed drive ASIC failed 10 times continuously.
Remedy: 1 Resetting the power The engine PWB does not operate properly. Turn off the power switch and pull out the power plug. After passing 5s, reinsert the power plug and turn on the power switch. 2 Firmware upgrade The firmware is not the latest version. Upgrade the engine firmware to the latest version 3 Checking the connection The connector is not connected properly, or the wire is faulty. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. • Feed drive PWB - Engine PWB 4 Replacing the feed drive PWB The feed drive PWB is faulty. Replace the feed drive PWB. 5 Replacing the engine PWB The engine PWB is faulty. Replace the engine PWB.
Code: C0362
Description: Communication error between the engine CPU and the Front drive ASIC The communication with the front drive ASIC failed 10 times continuously.
Remedy: 1 Resetting the power The engine PWB does not operate properly. Turn off the power switch and pull out the power plug. After passing 5s, reinsert the power plug and turn on the power switch. 2 Firmware upgrade The firmware is not the latest version. Upgrade the engine firmware to the latest version 3 Checking the connection The connector is not connected properly, or the wire is faulty. Clean the following connector terminal of the wire and reinsert them. If there is no continuity, replace the wire. • Front drive PWB - Image drive PWB • Image drive PWB - Engine PWB 4 Replacing the front drive PWB The front drive PWB is faulty. Replacing the front drive PWB 5 Replacing the image drive PWB The image drive PWB is faulty. Replacing the image drive PWB 6 Replacing the engine PWB The engine PWB is faulty. Replace the engine PWB.
Code: C0640
Description: Hard Disk error The HDD cannot be accessed properly.
Remedy: 1 Releasing the partial operation The partial operation is executed. Execute resetting the partial operation at U906. 2 Replacing the HDD (when abnormal noise occurs) The HDD is faulty. Replace the HDD when the abnormal sounds are from the HDD. 3 Checking the connection The connector is not connected properly. The SATA cable or the wire is faulty. Reconnect the connector of the following SATA cable and the wire. If there is no continuity, replace SATA cable or the wire. • HDD - main PWB 4 Initializing the HDD The HDD storage data is faulty. Execute U024 [HDD Format]> [Full]> [Execute]. 5 Replacing the HDD The HDD is faulty. Replace the HDD. 6 Replacing the main PWB The main PWB is faulty. Replace the main PWB.