Description: 140.80 Autocompensator Pick/Lift Motor-Encoder Never Detected in tray 1.
Remedy: Step 1 1. Remove Tray 1. 2. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Go to step 2. Replace the tray insert. Step 2 Check the pick/lift motor gearbox for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Go to step 3. Replace the pick/lift motor gearbox. See Pick/Lift motor gearbox removal. Step 3 Check the cable JLIFT1 on the controller board. Is it properly connected and free of damage? Go to step 4. Replace the pick/lift motor gearbox. See Pick/Lift motor gearbox removal. Step 4 Replace the controller board. Does this fix the problem? The problem is solved. Contact the next level of support.
Code: 155
Description: 155.00 No encoder received from auger motor.
Remedy: Step 1 Is the button aligned with the front of the toner cartridge? Go to step 2. Go to step 3. Step 2 1. Remove the toner cartridge. 2. Clear the paper jam. Does the problem remain? Go to step 5. The problem is solved. Step 3 1. Remove, and then reinstall the toner cartridge. Make sure that it is properly seated. 2. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary. 3. Make sure that the latest firmware is installed. Does the problem remain? Go to step 4. The problem is solved. Step 4 Run a print test. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the toner cartridge Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the gears on the cartridge gearbox for proper rotation and for wear or damage. Does it rotate properly and is it free of wear or damage? Go to step 7. Replace the cartridge gearbox. See Cartridge gearbox removal. Step 7 Check the cartridge gearbox cable for proper connection to the controller board. Is it properly connected? Go to step 8. Reseat the cable. Step 8 Check the cartridge gearbox cable for damage. Is it free of damage? Replace the controller board. See Controller board removal. Replace the cartridge gearbox. See Cartridge gearbox removal.
Code: 171
Description: 171.03 Fuser fan error. 171.04 Fuser fan error. 171.05 Fuser fan error. 171.06 Fuser fan error. 171.07 Fuser fan error.
Remedy: Step 1 1. Make sure that the cable JFAN1 is properly connected to the controller board. 2. Check if the cooling fan is rotating properly. Is it rotating properly? Go to step 2. Replace the cooling fan. See Cooling fan removal. Step 2 1. Turn off the printer, and disconnect JFAN1 from the controller board. 2. Turn on the printer, and measure the voltage across JFAN1. Is the voltage approximately 24 V? Go to step 3. Replace the controller board. See Controller board removal. Step 3 Is the fan idle? Replace the cooling fan. See Cooling fan removal. The problem is solved.
Code: 31.21 ... 31.25
Description: 31.21 Capacitive Toner Level Sensing (CTLS) reading out of range. 31.22 Excessive CTLS noise. 31.23 Abrupt change detected in CTLS reading.
Remedy: Step 1 Check for loose toner blocking the CTLS. Is it free of any loose toner? Go to step 2. Clean the CTLS. Step 2 • Check the cable PCN3 for proper connection to the power supply. • Check the CTLS cable for proper connection to the controller board. Are they properly connected? Go to step 3. Reseat the cables. Step 3 Check the cable PCN3 and CTLS cable for damage. Are they free of damage? Replace the controller board. See Controller board removals. Replace the printer.
Code: 31.40 ... 31.45
Description: 31.40 Toner cartridge smart chip error 31.41 Toner cartridge I2C packet timeout 31.42 Toner cartridge I2C packet has been sent but code timed-out on receiving the data (callback) 31.43 Toner cartridge security error in the send challenge sequence 31.44 Toner cartridge ROM signature error 31.45 Toner cartridge stuck busy (Status register and/or CRI Arbiter register report busy)
Remedy: Step 1 a. Make sure that the toner cartridge is properly installed. b. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary. c. Check if the toner cartridge is supported. Replace with a supported toner cartridge if necessary. d. Make sure that the latest firmware is installed. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the cable JARW1 for proper connection to the controller board. Is it properly connected? Go to step 3. Reseat the cable. Step 3 Check the toner cartridge smart chip contact for damaged pins. Is it free of damage? Replace the controller board. See Controller board removals. Replace the toner cartridge smart chip contact. See Toner cartridge smart chip contact removal.
Code: 31.46
Description: Toner failed to replenish into the imaging unit
Remedy: Step 1 Is the button aligned with the front of the toner cartridge? Go to step 2. Go to step 3. Step 2 1. Remove the toner cartridge. 2. Clear the paper jam. Does the problem remain? Go to step 5. The problem is solved. Step 3 1. Remove, and then reinstall the toner cartridge. Make sure that it is properly seated. 2. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary. 3. Make sure that the latest firmware is installed. Does the problem remain? Go to step 4. The problem is solved. Step 4 Run a print test. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the toner cartridge Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the gears on the cartridge gearbox for proper rotation and for wear or damage. Does it rotate properly and is it free of wear or damage? Go to step 7. Replace the cartridge gearbox. See Cartridge gearbox removal. Step 7 Check the cartridge gearbox cable for proper connection to the controller board. Is it properly connected? Go to step 8. Reseat the cable. Step 8 Check the cartridge gearbox cable for damage. Is it free of damage? Replace the controller board. See Controller board removal. Replace the cartridge gearbox. See Cartridge gearbox removal.