Description: Switchback area Jam from Tray X. An output jam occurred while printing from indicated tray or area. • 15.C0.01 - Switchback jam from Tray 1 • 15.C0.02 - Switchback jam from Tray 2 • 15.C0.03 - Switchback from Tray 3 • 15.C0.0D - Switchback from Duplexer
Remedy: 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ). 2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page). 3. Replace Mech Kit.
Code: 15.E0.0Z
Description: 15.E0.0Z Output jam from Tray X. An eject jam occurred from the tray designated. • 15.E0.01 - Output jam from Tray 1 • 15.E0.02 - Output jam from Tray 2 • 15.E0.03 - Output jam from Tray 3 • 15.E0.0D - Output jam from Duplexer
Remedy: 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ). 2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page). 3. Replace Mech Kit.
Code: 17.0X.00
Description: Failed Cartridge. The indicated cartridge is detected but its data is corrupt or invalid in some way. • 17.00.00 - Black Cartridge • 17.01.00 - Cyan Cartridge • 17.02.00 - Magenta Cartridge • 17.03.00 - Yellow Cartridge
Remedy: 1. Remove the cartridge, reinstall it and close the ink door. 2. Turn the product off, and then on again. 3. Replace the failing cartridge. 4. Replace the Mech Kit.
Code: 17.0X.34
Description: Counterfeit or refilled cartridge installed. The supply being used is either a counterfeit or refilled cartridge. • 17.00.34 - Black Cartridge • 17.01.34 - Cyan Cartridge • 17.02.34 - Magenta Cartridge • 17.03.34 - Yellow Cartridge
Remedy: To avoid this condition – always use genuine HP cartridges. The user must replace with a genuine HP cartridge OR approve the use of refilled cartridges before printing can continue. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any print quality repair required as a result of using used cartridges is not covered under warranty. Supply status and features depending on supply status are not available.
Code: 17.0X.35
Description: Incompatible <supply>. The indicated supply is not compatible with this product. • 17.00.35 - Black Cartridge • 17.01.35 - Cyan Cartridge • 17.02.35 - Magenta Cartridge • 17.03.35 - Yellow Cartridge
Remedy: To avoid this condition – always use genuine HP cartridges. The user must replace with a genuine HP cartridge OR approve the use of refilled cartridges before printing can continue.
Code: 17.0X.36
Description: Non-Startup cartridge at startup. Non-Startup cartridge at startup. A trade cartridge has been installed before purge has been completed. • 17.00.36 - Black Cartridge • 17.01.36 - Cyan Cartridge • 17.02.36 - Magenta Cartridge • 17.03.36 - Yellow Cartridge
Remedy: To avoid this condition – always use the startup cartridges that shipped with the product. Do not override and use trade cartridges unless absolutely necessary. If the user later finds the startup cartridges after initialization, these startup cartridges will be unusable on this device.