Description: A jam has occurred in the specified location. This jam occurs when the product cannot move paper from the specified tray into the paper path.
Remedy: 1. Inspect the paper path and remove any obstructions. 2. Verify that the tray is not loaded incorrectly or overfilled. 3. For Trays 3, 4, 5, or 6, verify that the trays are stacked correctly. 4. Verify that the media meets HP media specifications. 5. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly. 6. Verify that connector J77 on the DC controller PCA is firmly seated. 7. From the DIAGNOSTICS menu, run the feed roller clutch (CL101) component test. 8. If the tray pickup motor rotates, yet the drive gears directly below the motor (on the Tray 2 pickup assembly) do not rotate, the clutch is not functioning properly. Replace the feed roller assembly.
Code: 13.20.00
Display: 13.20.00 JAM INSIDE <LOCATION>
Description: Paper has not moved past a certain paper sensor. <LOCATION> can be one of the following locations. • TRAY 2 • TOP COVER • REAR DOOR • DUPLEXER
Remedy: • TRAY 2 Remove the tray, and then check the paper path for obstructions. Perform a manual sensor test and observe the prefeed sensor (PS102) status (B). Toggle the sensor flag to determine if the status changes. • TOP COVER Remove the print cartridge, and then check the paper path for obstructions. Verify that the top-of-page sensor (PS103) and the media width sensors (PS106 and PS108) are unblocked. Perform a manual sensor test and observe the status of these sensors. Toggle the sensor flags to determine if their status changes. • REAR DOOR Open or remove the rear face-up bin, and then check the paper path on each side of the fusing assembly for obstructions. Remove the fuser, if necessary. Perform a manual sensor test and observe the fuser delivery sensor (PS700) status (C). Toggle the sensor flag to determine if the status changes. • DUPLEXER Remove the duplexer, and then check the paper path for obstructions. If the message persists, replace the duplexer.
Code: 13.JJ.NT
Display: 13.JJ.NT DEVICE WARNING
Description: The external device sent a warning.
Remedy: No action is necessary.
Code: 13.JJ.NT
Display: 13.JJ.NT JAM IN <LOCATION>
Description: A jam has occurred in the specified location.
Remedy: Remove jammed paper from the specified location. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.
Code: 13.JJ.NT
Display: 13.JJ.NT JAM INSIDE <LOCATION>
Description: A jam has occurred in the specified location.
Remedy: Remove jammed paper from the specified location. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.
Code: 13.JJ.NT
Display: 13.JJ.NT PAPER JAM OPEN INPUT TRAYS
Description: A jam has occurred in an input tray.
Remedy: 1. Open the top cover. 2. Remove the print cartridge and any paper. 3. Reinstall the print cartridge and close the top cover. 4. Close all trays.