Description: Residual paper jam in the registration area. This jam occurs when residual paper is detected at the registration sensor (PS103) at power on.
Remedy: 1. Open the top cover and clear the jam in the indicated area. Inspect the paper path and make sure no paper is blocking the paper path. 2. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 3. Test printer from other trays to verify functionality and if issue is specific to a one specific tray. 4. Try flossing the printer through the jam access door. • Place paper in access door. • Turn off then back on printer. • Watch for Page to be pulled into printer and fed through paper path. 5. Verify if print job was being duplexed. 6. Check if the pre-registration roller is dirty, worn or deformed. Clean the pre-registration roller if dirty. Replace the roller if it is worn or deformed. 7. Check the registration assembly. Verify the spring of the registration is in correct position. Replace the registration assembly if the registration shutter is scarred or worn. 8. Check and reconnect the connector (J94) on the DC controller PCA.
Code: 13.B9.Az
Display: 13.B9.Az Fuser Jam
Description: Fuser delivery stay. This jam occurs when the fuser delivery sensor (PS700) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge.This jam code might be caused by: • An accordion jam at the fuser exit, something blocking the paper before the output rollers. • The output bin rollers not turning, there is very little distance from the fuser exit and the output bin • A sticky fuser exit flag, if it stuck or even delayed momentarily in the activated position. • Issues with the duplexer . Error occusr only on Duplex jobs, Simplex jobs will print OK. • 13.B9.A1 The fuser is printing in Auto-Sense mode Normal. • 13.B9.A2 The fuser is printing in fuser mode Normal. • 13.B9.A3 The fuser is printing in fuser mode Light 1 or Light 2. • 13.B9.A4 The fuser is printing in fuser mode Heavy 1. • 13.B9.A5 The fuser is printing in fuser mode Heavy 2. • 13.B9.A6 The fuser is printing in fuser mode Heavy 3. • 13.B9.A7 The fuser is printing in fuser mode Glossy media 1. • 13.B9.A8 The fuser is printing in fuser mode Glossy media 2 • 13.B9.A9 The fuser is printing in fuser mode Glossy media 3. • 13.B9.AB The fuser is printing in fuser mode Transparency. • 13.B9.AC The fuser is printing in fuser mode Label. • 13.B9.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2. I
Remedy: 1. Open the output door, and then clear any jammed paper. 2. Remove any jammed paper from the device. Thoroughly inspect the area the jam occurred and clear all paper from the paper path. 3. Make sure that the paper meets HP specifications. 4. Ensure the Toner Cartridge and Transfer Roller are seated properly. 5. Remove the fuser, and then clear any jammed paper. 6. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or exiting the fuser. 7. Verify that the fuser exit flag (PS700) moves freely and is not damaged. 8. Run the sensor test and confirm the fuser exit flag is functioning properly. 9. Replace the fuser.
Code: 13.B9.Bz
Display: 13.B9.Bz Jam in fuser
Description: This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected. • 13.B9.B1 Multi-Feed jam is detected when printing from Tray 1. • 13.B9.B2 Multi-Feed jam is detected when printing from Tray 2. • 13.B9.B3 Multi-Feed jam is detected when printing from Tray 3. • 13.B9.B4 Multi-Feed jam is detected when printing from Tray 4. • 13.B9.B5 Multi-Feed jam is detected when printing from Tray 5.
Remedy: 1. Remove any jammed paper from the device. 2. Make sure paper meets HP specifications and is loaded in trays correctly. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the tray pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. 5. Clean or replace the pickup/feed rollers as needed
Code: 13.B9.Dz
Display: 13.B9.Dz Jam in fuser
Description: Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS700) in designated amount of time after the Registration sensor (PS103) sensed the leading edge when printing. Z = Tray Printing from. • 13.B9.D1 Fuser delivery delay jam when printing from Tray 1. • 13.B9.D2 Fuser delivery delay jam when printing from Tray 2. • 13.B9.D3 Fuser delivery delay jam when printing from Tray 3. • 13.B9.D4 Fuser delivery delay jam when printing from Tray 4. • 13.B9.D5 Fuser delivery delay jam when printing from Tray 5. • 13.B9.DD Fuser delivery delay jam when printing from Duplexer.
Remedy: 1. Open rear output bin and check for media or obstructions. 2. Remove any jammed paper from the device. Thoroughly inspect the area the jam occurred and clear all paper from the paper path. Paper stopped before fuser: 1. Check the registration area for any blockage, lift registration flap and look for a bit of paper or any blockage. 2. Verify where the leading edge of the paper is when the jam occurs. 3. Verify that the transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. If Paper is stopped below toner cartridge in the registration assy, preform manual sensor test on PS103. 5. Make sure the sensor moves freelty and is not damaged. If sensor does not function elevate the issue following your standard support process. 6. Check Media path between transfer and fuser. 7. Check the Paper Feed Assembly for damage or loose belts (see following image) 8. If belt is extremely loose and will not stayed centered when printing, replacing the Paper Feed Assembly. Paper stopped in or at fuser CAUTION: Use caution when handling the fuser. The fuser might be hot when the product is operating. 1. Remove the fuser and inspect the fuser sleeve, pressure roller and delivery roller for blockage and/or damage. Replace fuser as needed. 2. Test fuser delivery sensor (PS700) using the manual sensor test in the Administration, Troubleshooting, Diagnostic Testsmenu to verify that the sensor is functioning properly. If the sensor fails the test, replace the fuser. 3. Run the Fuser motor drive test under the Administration,Troubleshooting, Diagnostic Tests, Component Test menu to verify that the fuser drive and gears are functioning properly. If they are not, replace the fuser drive assembly.
Code: 13.B9.FF
Display: 13.B9.FF
Description: Residual paper jam fuser output sensor. This jam occurs when residual paper is detected at the fuser output sensor (PS700) at power on.
Remedy: 1. Open output door and clear the jam in the indicated area. 2. Close the door so that the product attempts to clear the paper path. 3. Test Fuser Delivery sensor (SP700) using the Tray/Bin manual sensor test in the Administration, Troubleshooting, Diagnostic Tests menu to verify that the sensor is functioning properly, replace fuser if the sensor fails the test.
Code: 13.C3.Az
Display: 13.C3.Az
Description: Media stay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.A1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.C3.A2 The fuser is printing in fuser mode Normal. • 13.C3.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.A4 The fuser is printing in fuser mode Heavy 1. • 13.C3.A5 The fuser is printing in fuser mode Heavy 2. • 13.C3.A6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.A7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.A8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.A9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.AB The fuser is printing in fuser mode Transparency. • 13.C3.AC The fuser is printing in fuser mode Label.
Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet HP specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly.