Description: Paper Stay Jam tray 2 This jam occurs when the Prefeed sensor (PS102) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge.
Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close the right door and clear any paper found to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on the tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or that is out of specification for the tray and product. 5. Verify that the Tray 2 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 2 pickup/feed motor drive test. If the motor is not functioning properly, replace the pickup assembly. 7. Use the manual sensor tests to toggle the Prefeed sensor PS102. If the sensor is not functioning properly. 8. Check the connectors at the sensor and feed motor, and the DC controller PCA. 9. If the error persists, replace the paper pickup assembly.
Code: 13.A2.D2
Display: 13.A2.D2 Jam in tray 2
Description: Paper Delay Jam from tray 2 This jam occurs when the paper does not reach the Prefeed sensor (PS102) in designated amount of time after the start of paper pick-up from Tray 2. This is a no-pick jam from tray 2.
Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close the right door and clear any paper found to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on the tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or that is out of specification for the tray and product. 5. Verify that the Tray 2 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 2 pickup/feed motor drive test. If the motor is not functioning properly, replace the pickup assembly. 7. Use the manual sensor tests to toggle the Prefeed sensor PS102. If the sensor is not functioning properly. 8. Check the connectors at the sensor and feed motor, and the DC controller PCA. 9. If the error persists, replace the paper pickup assembly.
Code: 13.A2.FF
Display: 13.A2.FF
Description: Residual Media Jam in Tray 2 This jam occurs when residual media is detected at the prefeed sensor (PS102).
Remedy: 1. Open Tray 2, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS102 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 8. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly. 9. If the error persists, replace the paper pickup assembly.
Code: 13.A3.A3
Display: 13.A3.A3 Jam in tray 3
Description: Paper Stay Jam In Tray 3. This jam occurs when the Tray feed sensor (SR4) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge.
Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the product. 5. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 3 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 8. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 3 paper pickup assembly.
Code: 13.A3.D3
Display: 13.A3.D3 Jam in tray 3
Description: Paper Delay Jam In Tray 3. This jam occurs when the paper does not reach the Tray 3 feed sensor (SR4) in designated amount of time after the start of paper pick-up from Tray 3. This is a no-pick jam from tray 3.
Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the product. 5. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 3 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 8. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 3 paper pickup assembly.
Code: 13.A3.FF
Display: 13.A3.FF Paper Jam
Description: Residual paper jam in Tray 3. This jam occurs when residual paper is detected at the Tray 3 feed sensor (SR4) at power on.
Remedy: 1. Open the tray, and right door and remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 5. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 6. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 7. If the error persists, replace the Tray 3 paper pickup assembly.