Display: 13.09.00 JAM INSIDE LOWER LEFT DOOR or 13.09.00 JAM INSIDE UPPER LEFT DOOR
Description: • A media delay jam occurred. • The media did not reach the facedown output sensor (PS901) within the specified time. • If this error reoccurs, it is a 13.09.00 INSIDE UPPER LEFT DOOR error.
Remedy: 1 Remove the media from the fuser access area, the duplex diverter, or the face-down delivery area through the lower left or upper left doors. 2 Check the face-down and duplex diverters for correct functionality. 3 Check for deformed rollers. 4 Make sure that the upper and lower left doors are completely closed. 5 Check the face-down output sensor (PS901) for correct functionality, and check the supporting connectors to the DC controller PCA.
Code: 13.0A.00
Display: 13.0A.00 JAM INSIDE TOP OUTPUT BIN or 13.0A.00 JAM INSIDE UPPER LEFT DOOR
Description: • A media stay jam occurred in the face-down tray. The printer detected that media is at the face-down output sensor longer than the specified time. • If this error reoccurs, it is a 13.0A.00 JAM INSIDE UPPER LEFT DOOR error.
Remedy: 1 Remove the media from the fuser access area, the duplex diverter, or the face-down delivery area through the left lower door and the left upper door. 2 Check the face-down sensor (PS901) for correct functionality, and check the supporting connectors to the DC controller PCA.
Code: 13.10.00
Display: 13.10.00 JAM INSIDE LOWER LEFT DOOR or 13.10.00 JAM INSIDE DUPLEXER
Description: • A media stay jam occurred in the reversing area. • The media did not reach the duplexer media reverse sensor (SR33) within the specified time. • If this error reoccurs, it is a 13.10.00 JAM INSIDE DUPLEXER error.
Remedy: 1 Check for obstructions and residual media in the paper path in the post fuser and duplexer diverter area. 2 Make sure that the lower left door closes correctly. 3 Check the duplex diverter mechanism and the duplex diverter solenoid for correct functionality. 4 Check the duplexer media reverse sensor (SR33) for correct functionality. 5 Check the supporting connectors to the DC controller PCA.
Code: 13.11.00
Display: 13.11.00 JAM INSIDE LOWER LEFT DOOR or 13.11.00 JAM INSIDE DUPLEXER
Description: • A media stay jam occurred in the reversing area. • The duplexer reverse sensor (SR33) detects residual media beyond the specified time. • If this error reoccurs, it is a 13.11.00 JAM INSIDE DUPLEXER error.
Remedy: 1 Check for obstructions and residual media in the paper path in the post fuser and duplexer diverter area. 2 Make sure that the lower left door closes correctly. 3 Check the duplex diverter mechanism and the duplex diverter solenoid for correct functionality. 4 Check the duplexer reverse sensor (SR33) for correct functionality. 5 Check the supporting connectors to the DC controller PCA.
Code: 13.11.05
Display: 13.11.05 JAM IN INPUT ACCESSORY
Description: • A page is jammed in the paper path at the registration area. • A pickup delay jam occurred
Remedy: 1 Clear the jam in the indicated area. 2 Close the door so the printer attempts to clear the paper path. 3 Perform a paper-path test. 4 If the error persists, replace the paper pickup assembly.
Code: 13.11.06
Display: 13.11.06 PICKUP STATIONARY JAM
Description: A page is jammed in the pickup area of the input accessory.
Remedy: 1 Clear the jam in the indicated area of the input device. 2 Remove the media from the right door of the printer engine.