Description: Paper is loaded that is longer or shorter in the feed direction than the size configured for the tray.
Remedy: 1. Load the paper as instructed. 2. Press OK to print. 3. If the incorrect size was selected, press Stop to cancel the job or press ? for help. 4. If the incorrect tray was selected, press Stop to cancel the job. 5. Configure the trays correctly and resend the job. Ensure all trays are configured correctly.
Code: 41.5
Display: 41.5 UNEXPECTED TYPE IN TRAY X
Description: The printer senses a different paper type in the paper path than what is configured in the tray.
Remedy: 1. Load the paper as instructed. 2. Press OK to print. 3. If the incorrect type was selected, press Stop to cancel the job or press ? for help. 4. Configure the trays correctly and resend the job. Ensure all trays are configured correctly.
Code: 41.X
Display: 41.X PRINTER ERROR
Description: A printer error has occurred.
X Description: 2 - Beam detect misprint error. 3 - Media feed error (size) 5 - Media feed error (type) 7 - Feed delay error
Remedy: 1. Press to continue or press for more information. 2. If the message persists after exiting help, turn the printer off and then back on. 3. Perform the following actions for the indicated errors: 41.2 error - laser/scanner error, perform the following steps: 1. Connectors in laser/scanner control line are not connected properly. Reseat the DC controller PCB connectors: J1022, J1026, J1027 and the laser/scanner unit connectors: J101A, J101B, J5001A, J5001B, J5020). 2. Bad laser/scanner unit: replace the laser/ scanner. 3. Bad DC controller PCB; replace the DC controller PCB. 41.3 error - occurs when the correct media size is loaded in the designated paper tray, but the printer mis-reads it as the incorrect size, perform the following steps: 1. Registration shutter does not move smoothly and should be reseated; or, shutter is damaged and should be replaced. 2. The DC controller PCB is defective. Replace the DC controller PCB. 41.5 error - occurs when the correct media type is loaded in the designated tray but the printer mis-reads it as the incorrect type, perform the following steps: 1. Defective media sensor, replace the sensor. 2. Defective DC controller PCB, replace the PCB. 41.7 error - occurs when a page is jammed in the paper path. See Paper path troubleshooting, later in this chapter.
Code: 49.XXXX
Display: 49.XXXX PRINTER ERROR
Description: A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or home-grown applications. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.
Remedy: 1. Press Stop to clear the print job from the printer memory. 2. Turn the printer off and then back on. 3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. If the message appears only with a certain software application or print job, contact the software vendor for assistance. 4. HP 3700 only - Try a different driver 5. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or PC. 6. Turn the printer off. 7. HP 3700 only - Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lower slot J1.) 8. For the HP 3700, remove the EIO card from the printer. 9. Turn the printer on. 10. HP 3700 only - If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device. 11. HP 3700 only - Replace a DIMM or EIO device if you determine that it causes the error. 12. HP 3700 only - Remember to reconnect all cables that connect the printer to the network or computer. 13. HP 3700 only - If the error persists, replace the firmware DIMM. 14. Replace the formatter and calibrate the printer.
Code: 50.1
Display: 50.X FUSER ERROR
Description: A fuser error has occurred.
low fuser temperature
Remedy: Fuser failure (Abnormally Low Temperature Main Thermistor), perform the following steps: 1. The connector between the fuser and the printer is not connected properly. Reseat the fuser. Check the connector J5013 between the fuser and the printer. Replace it if damaged. 2. Break in the main thermistor. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). If it is not within the rage of 330k ohms to 50k ohms (at ambient temperature), replace the fuser. 3. Faulty DC controller PCB. Replace the DC controller PCB.
Code: 50.2
Display: 50.X FUSER ERROR
Description: A fuser error has occurred.
fuser warmup service
Remedy: Fuser Failure (Abnormal Warmup) 1. The connector between the fuser and the printer is not connected properly. Reseat the fuser. Check the connector J5013 between the fuser and the printer. Replace it if damaged. 2. Break in the main thermistor. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). If it is not within the rage of 330k ohms to 50k ohms (at ambient temperature), replace the fuser. 3. Break in the fuser heater. Measure the resistance between the fuser connectors J5013L-2 (FSRH) and J5013L-1 (FSRN) with the fuser removed. If it is not within the rage of 12 ohms to 52 ohms (at ambient temperature), replace the fuser film unit. 4. Faulty DC controller. PCB Replace the DC controller PCB