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Samsung ML3471ND

Error Codes List page 1

  • Code: 01
  • Display: Vertical Black Line and Band
  • Description: 1. Straight thin black vertical line occurs in the printing. 2. Dark black vertical band occur in the printing.
  • Causes: 1. Damaged develop roller in the Developer. Deformed Doctor-blade or cleaningblade. 2. Scratched surface of the discharge roller in the developer. 3. Partly depression or deformation on the surface of the transfer roller.
  • Remedy: 1. If causes 1 and 2 occur in the developer cartridge, replace the developer and try to print out. 2. Replace the transfer roller if occurred as No. 3.
  • Code: 02
  • Display: Vertical White Line
  • Description: White vertical voids in the image.
  • Causes: 1. Foreign matter stuck onto the window of internal lenses of LSU mirror. 2. Foreign matter or toner particles between the developer roller and blade. (In case the life of the developer has been expired, white lines or light image occur in front of the image.) 3. It may occur when Burr and foreign substances are on the window of the developer frame. 4. If the fuser is defective, voids occur periodically at the top of a black image.
  • Remedy: 1. Foreign matter stuck onto the window : Clean the LSU window with recommended cleaner(IPA) Clean the window with a clean cotton swab. 2. Foreign matter in the LSU : Open the cover of LSU and clean with a cotton swab on the surface of the reflex mirror. 3. No 3. : Remove the foreign matter and burr of the exposure window. (Developer cartridge) 4. No. 4. : Open the front cover and check ribs that corresponds to the position of the voids. Remove if found. 5. If the problems are not solved, replace the developer cartridge.
  • Code: 03
  • Display: Horizontal Black Band
  • Description: 1. Dark or blurry horizontal stripes occur in the printing periodically. (They may not occur periodically.)
  • Causes: 1. Bad contacts of the voltage terminals to developer. 2. The rollers of developer may be stained. Charge roller = 38.5mm Supply roller = 51mm Develop roller = 50mm Transfer roller = 56.8mm
  • Remedy: 1. Clean each voltage terminal of the Charge, Supply, Develop and Transfer roller. (remove the toner particles and paper particles) 2. Clean the right Gear that has relatively small gap of the teeth in the OPC. 3. If the malfunction persists, replace the developer.
  • Code: 04
  • Display: Black/White Spot
  • Description: 1. Dark or blurry black spots occur periodically in the printing. 2. White spots occur periodically in the printing.
  • Causes: 1. If dark or blurry black spots occur periodically, the rollers in the Developer may be contaminated with foreign matte or paper particles. ( Charge roller : 38.5 mm interval OPC drum : 96 mm interval) 2. If faded areas or voids occur in a black image at intervals of 96 mm, or black spots occur elsewhere, the OPC drum surface is damaged. 3. If a black image is partially broken, the transfer voltage is abnormal or the transfer roller's life has expired.
  • Remedy: 1. Run OPC cleaning Mode Print and run the Self-test 2 or 3 times. 2. In case of 96 mm interval unremovable in 1, cleanly remove foreign substances stuck on the OPC location equivalent to black spots and white spots with a dry duster. 3. The transfer roller guarantees 125,000 sheets printing. If the roller's life is expired, replace it. 4. In case of 38.5 mm interval unremovable in 1, take measures as to replace the developer cartridge and try to print out. 5. Clean the inside of the set against the paper particles and foreign matter in order not to cause the trouble.
  • Code: 05
  • Display: Light Image
  • Description: The printed image is light, with no ghost.
  • Causes: 1. Develop roller is stained when the toner of developer cartridge is almost consumed. 2. Ambient temperature is below than 10°C. 3. Bad contact caused by the toner stains between the high voltage terminal in the HVPS and the one in the set. 4. Abnormal output from the HVPS. (Run self-test and check 1-4)
  • Remedy: 1. Check if the Toner Save mode is off. 2. No 1 : Replace the developer cartridge and try to print out. 3. No 2 : Wait 30 minutes after printer is powered on before you start printing. 4. No3 : Clean up the contaminated area by the toner. 5. Replace the HVPS if the problems are not solved by the above four directions.
  • Code: 06
  • Display: Dark Image or a Black
  • Description: The printed image is dark.
  • Causes: 1. No charge voltage in the engine board. ( Perform DCU diagnostic code 01) 2. Charge voltage is not turned on due to the bad contacts between power supply in the side of the Developer and charge terminal of HVPS.
  • Remedy: 1. Clean the high voltage charge terminal. 2. Check the state of the connector which connects the engine board and HVPS. 3. Replace the HVPS if not solved by the above direction 1 and 2.
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